Customer Service Call Center

Yekini Carew

Houston, TX *****

Education:

Bachelor of Science in Computer Science

University of Lagos, September 2002 to September 2008

Diploma in Web Engineering in Web Engineering

London School of Computer Education, November 2009 to November 2010

Skills:

Customer Service

Typing 65 WPM

Inbound Calls

Zendesk

Technical Support

SQL

Leadership

Change Management

Incident Management

Problem Management

Microsoft Office (Word, Excel, PowerPoint)

Professional Experience:

S4 Communication, Houston, TX Apr 2023 – Present

Customer Service Rep.

Inbound Call Center

Answered and appropriately directed 80-100 inbound customer service calls.

Explained the energy planned to the customer & provided excellent customer services.

Received and delivered excellent customer service for inbound calls.

FIS Energy, Remote Aug 2022 – Jan 2023

Customer Service Rep.

Inbound Call Center

Answered and appropriately directed 60 to 80 inbound customer service calls.

Attended to customer complaints and resolved any issues with prompt and courteous service.

Helping customers for troubleshooting & setting up their POS Machine

Proficient in computer skills including MS Office Suite (MS Word, MS Excel, PowerPoint)

Precepta, Houston, TX Mar 2021 – Jul 2022

Customer Service Representative

Inbound Call Center

Provided customers with product knowledge and features to enable them to make the right decision based on needs

Responsible for answering 80-100 inbound calls per day in fast-paced environment.

Researched customers issues and addressed all concerns in a timely manner

Assisted customers with product orders and reservations

Logged all customer information into CRM

Proficient in computer skills including MS Office Suite (MS Word, MS Excel, PowerPoint)

Amazon, Houston, TX Jun 2019 – Mar 2021

Customer Service Representative

Inbound & Outbound Call Center

Help customers with complaints and questions

Answered and appropriately directed 80 to 100 inbound & outbound customer service calls.

Give customers information about products and services

Take orders and process returns

Floor & Décor, Houston, TX Apr 2018 – Mar 2019

Inbound Coordinator

Inbound Call Center

Coordinate the receipt of all inbound purchase orders and transfers into the distribution center, including all documentation, system updates, and internal and external communication.

Review daily receiving priorities and adjust appropriately according to replenishment needs

Daily interaction with vendors, carriers, and other supervisors, buyers and buyers' assistants, Logistics Coordinators and managers

Answered Inbound calls – 80 calls per day.

Demonstrate understanding of and compliance with all company inventory, shipping and receiving, and customer service-related standard operating procedures

Monitor open doors in the warehouse to ensure no unauthorized entry. Any unauthorized or unknown person should be stopped and questioned before entry.

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