Administrative Assistant Customer Service

JAMILA MADDICKS

**** ****** *** ***** *** Bronx, NY 10466 347-***-****~ **************@*****.***

ADMINISTRATIVE ASSISTANT

Accurate thorough and persistent individual seeking a position as an Administrative Assistant. Offers exceptional communication, secretarial, and problem solving skills to bring a remarkable efficiency to an office.

Qualifications Include:

Customer Service Record Maintenance Transcribing Documentation

Letter Drafting Events Coordination Staff Training

Correspondence Travel Arrangements Meeting Minutes

Multicultural Interaction Office Procedures MS Office Proficient PROFESSIONAL EXPERIENCE

Breaking Ground-New York, NY 03/2015-08/2016

Office Manager

Provided administrative support by maintain employee records and performing data entry duties.

Maintained office files, folders & keyed data into computer databases.

Checked the web site daily for resumes and submitted electronically. Universal Survey –New York, NY

Telephone Interviewer 11/2013-09/2014

Conducted Telephone interviews over the phone & Maintained a high percentage of call volume for each survey.

Assisted the senior personnel in basic supervisions and survey of customer or clients requirements.

Documented various questionnaires for setting telephonic interviews and efficiently carried it out. Building Association – New York, NY 11/2012-09/2013 Office Support to Human Resources Department

Assisted managers and office personnel in training staff on quality customer service practice and client relations.

Scheduled travel plans, reservations and calendar management of senior management.

Assisted with all human resources functions including recruiting, hiring, training and staff development. Touro University- New York, NY 10/2009-08/2011

Administrative Assistant

Supported Administrative staff and students by maintaining a strict confidentiality in all situations.

Maintained new hire communications and correspondence.

Developed and assist in implementing orientation programs for new hires. Adecco Temp- Brooklyn, NY 05/2007-06/2008

Secretary/Office Aide

Greeted visitors and callers, handled their inquiries and directed them to the appropriate person according to their needs.

Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.

Greeted and assisted visitors.

Received and routed mail; directs items to other staff as appropriate. EDUCATION

Touro College New York, NY

Bachelor of Science Degree: Major ~ Social Science Psych ~ 2006

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