Business Process Improvement, Management & Communications
Resume:
TAMMY L. ROUSSELL
Orlando, Fl 32828
linkedin.com/in/tammy-roussell-827677a
************@****.***– (cell) 207-***-****
Professional Summary:
●Highly skilled in collaborative, servant leadership, team and workflow management and business/system process improvement.
●Proven capability to lead visioning and strategy sessions with Executives, Management, and Technologists to solve complex business problems with innovative, business information systems and process improvements.
●Technical Practice and Program Management experience delivering business systems development and support.
●Innovative problem-solver; U.S. Patent awarded for invention that enables the blind to sew by touch in place of eyesight.
PROFESSIONAL EXPERIENCE / MAJOR ACCOMPLISHMENTS:
Business Systems & Process Improvement Independent Consultant / Contractor May 2023-Present
Most recent projects have been remote contract/consulting work focused on helping companies to identify and document key business processes and improvement opportunities, delivering workflow/process maps, standard operating procedures, training, and systems improvement recommendations.
Endorsements / Testimonials from recent contract clients follow:
Banking Process Workflow: "Tammy worked on developing process workflows for our bank. The quality of work was excellent, she performed the work with a nominal amount of oversight (even though she's not a banker she was able to figure our much of the processes on her own) and was very timely in the completion of the assignment. We are now using her for another workflow project. Highly recommend her!" Kelley L., September 2023
HR Employee Life Cycle Process Improvement project "Tammy is a fantastic communicator and proactively embraces the work bringing her own ideas and expertise." Sadie, May 2023
Skills: Process Flow Diagrams · Business Strategy · Business Requirements · Business Analysis · Business Process Improvement
Mitsy Kit, Inventor & Founder March 2015-Present
Founded Mitsy Kit LLC to manufacture and distribute products that enable the blind, memory impaired, elderly, and others to socially engage with easy to use sewing and crafting kits based on a patented, tactile sewing system. As a problem-solver by nature, I invented the tactile system to help my blind mother, Mitsy, to re-engage in her love of sewing after losing her eyesight and then implemented the method into product kits to benefit the broader community.
Major Accomplishments:
Transformed a new product idea into a successful business with B2B and B2C sales channels supported through an e-commerce web site, Amazon brand store, Michaels online marketplace and key industry partnerships formed with American Council for the Blind, National Federation for the Blind, Lighthouse Works of Central Florida, and Elder Care Residential facilities across the country and internationally.
Awarded “Tactile Sewing System and Methods of Use” – US Patent No. 9957650 – Date of Patent: May 01, 2018
Liberty Mutual Insurance, Business Systems Manager (PI Data Sciences; CI Data Strategy) April 2005–Nov. 2013
Led business system teams collaborating with information technology stakeholders across three time zones, resulting in joint development of business intelligence, data management and enterprise information reporting capabilities.
Major Accomplishments:
●Drove analytic adoption for business users across the PI Claims organization through a training strategy that included development of a data user group and data warehouse / business intelligence education forum.
●Led and coached Data Sciences production team to improve responsiveness and quality through adoption of Agile, Kanban, SCRUM, and Lean practices.
●Directed an enterprise customer location data management strategy and systems development program that enabled customers, brokers, and internal providers across the country to access consistent, integrated customer location data through web services.
●Led the system vision and multi-year release effort to transform a centralized exposure risk management data processing and reporting operation to a self-serve model for 600+ underwriters across the country. The new system accelerated new business and renewal opportunity assessments from days to minutes, improved data quality, and significantly reduced maintenance costs.
●Presented Liberty Mutual’s Exposure Management project success story in two Teradata Partner conferences.
Southwest Airlines, Information Systems Manager Aug. 2001–April 2005
Directed IT resources to deliver and support Southwest Airline’s Data Warehousing / Business Intelligence solutions partnering with Marketing, Revenue Management, Financial Planning, Reservations, and Operations Executives.
Major Accomplishments:
●Directed on-time, on-budget delivery of data warehouse quality and control enhancements (Teradata/AbInitio), reservation data mart and analytics (Oracle/AbInitio/Cognos), Industry Analysis data mart (Oracle/AbInitio/Essbase), Revenue Management analytics (Teradata/AbInitio/Cognos), and Executive and Operational dash boards (Oracle/Teradata/Business Objects/Cognos).
●Led delivery of business intelligence development best practices, methodologies, and process improvements to increase the department’s capabilities and productivity.
ThinkFast, Account Executive Dec. 2000–June 2001
Account Executive with responsibility to develop / drive sales in the areas of Data Warehousing and Financial Planning analytics.
Keane, Inc. Systems Consultant / Practice Manager /Account Executive April 1996–Dec. 2000
Account Executive responsibility to drive branch sales and manage customer accounts.
Major Accomplishments:
●$2 million in sales revenue achieved in 7 months.
●New business acquired spanning e-business, project management office, and data warehouse service offerings.
Practice manager responsibility to enable Keane service delivery, identify and encourage best practices, educate Keane staff / clients, enforce Keane standards, and market Keane capabilities through solution selling.
Major Accomplishments:
●Led successful delivery of an e-Business Vision and Strategy engagement for a billion-dollar distribution company.
●Directed delivery of data warehouse management strategy, data architecture design, and quality assurance programs.
L.L. Bean, (Retail / Direct Marketing Company) Finance/Human Resource IT Manager March 1992–March 1996
Directed teams to deliver and support LL Bean’s Financial and Human resource systems spanning a portfolio of 20+ applications.
Major Accomplishments:
●Initiation of L. L. Bean’s Information Technology Development Support Center to promote continuous process improvement.
●On time, under budget delivery of L.L. Bean’s gift certificate, credit card authorization, fraud detection, risk management, DBS financial system upgrade and (NEXUS) Sales tax readiness projects.
EDUCATION:
B.A.S. in Business Mgmt. / Psychology, Magna Cum Laude GPA 3.79, Dallas Baptist University
Certified Scrum Product Owner, Scrum, Inc., Cambridge, MA
Lean Six Sigma Master Black Belt certificate, (Grade A) Villanova University, Pennsylvania
PATENTS:
“Tactile Sewing System and Methods of Use” – US Patent No. 9957650 – Date of Patent: May 01, 2018
Contact this candidate