Summary

A seasoned IT professional with a track record of successfully managing complex IT projects, ensuring both on-time delivery and adherence to budget constraints. Over a decade of experience in diverse technical roles, including project management, systems architecture, and database development. Adept at collaborating with cross-functional teams to align project objectives with business goals, ensuring that IT initiatives seamlessly integrate with the overall organizational strategy. Demonstrates problem-solving skills and a keen eye for detail, proactively identifying and addressing potential roadblocks before they impact project progress.

Soft Skills:

Problem-resolution

Vendor liaison

Detail Focused

Leadership

Project management

Technical Skills:

Server and network management

Systems administration

Client Support

Software development

Experience

Data Engineer - Gen Lead Source Fulltime 40 Hours Aug 2013 – Jan 2023

Developed an interactive voice response directory assistance chatbot

Engaged clients to define needs analysis for best quality phone call traffic

Supported a list of clients related to campaigns running through the platform

Worked with the internal team to resolve computer and network issues

IT Manager - Global Travel International Fulltime 40 Hours July 2003 – May 2013

Installed, configured, and maintained network hardware and software

Troubleshot and resolved network issues

Provided technical support to end users

Implemented a new network security system

Education

Associate Arts, Business Broward College, Davie, FL

Certifications

Twilio Studio and Functions, 2018

Microsoft Certified Solutions Associate (MCSA) SQL Server 2016

New Horizon, MS-SQL Server 2000

Oracle, Java Developer

Novell, Certified Netware Engineer

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