Anita West

**** *** **** **

Bessemer, AL *****

205-***-****

ad1gfm@r.postjobfree.com

Professional Overview

Highly enthusiastic customer service professional with 15+ years of experience and data entry; Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Core Strengths

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Critical thinking

Customer service expert

Telecommunication skills

Opening/closing procedures

Data entry

Strong client relations

Organized

MS Windows proficient

Basic clerical knowledge

Swift learner

Data entry

Multi-tasking

Education

Southern Business College

Birmingham, AL

Lawson State Community College

Completed 50% towards degree

Professional Experience

November 2011 to December 2012

Office Team Birmingham, AL

Temporary, Quality Control, Loan Processing

April 2008 to June 2009

UAB Research Foundation Birmingham, AL

Receptionist, General Office Duties

October 1996 to July 2000

Comdata Corporations Birmingham, AL

Call Center Specialist

Cross trained in departmental support areas

Analyzed call data and forecast staffing and schedules

Ensured calls were answered within 5 seconds at least 80% of the work day while still managing staffing levels

Received Awards for Excellence, Quality Assurance, Perfect Attendance, and Outstanding Customer Service.

August 2000- October 2004

Clarke American Birmingham/Dallas, AL/TX

Return Mail Coordinator

Organized and separated mail by state. Contacted financial institutions to resolve and verify addresses.

Promoted to Team Leader due to accurate job performances.

Selected to train new employees; met and exceeded production expectations

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