Data Entry Customer Service
Resume:
Anita West
Bessemer, AL *****
************@*****.***
Professional Overview
Highly enthusiastic customer service professional with 15+ years of experience and data entry; Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Core Strengths
Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Critical thinking
Customer service expert
Telecommunication skills
Opening/closing procedures
Data entry
Strong client relations
Organized
MS Windows proficient
Basic clerical knowledge
Swift learner
Data entry
Multi-tasking
Education
Southern Business College
Birmingham, AL
Lawson State Community College
Completed 50% towards degree
Professional Experience
November 2011 to December 2012
Office Team Birmingham, AL
Temporary, Quality Control, Loan Processing
April 2008 to June 2009
UAB Research Foundation Birmingham, AL
Receptionist, General Office Duties
October 1996 to July 2000
Comdata Corporations Birmingham, AL
Call Center Specialist
Cross trained in departmental support areas
Analyzed call data and forecast staffing and schedules
Ensured calls were answered within 5 seconds at least 80% of the work day while still managing staffing levels
Received Awards for Excellence, Quality Assurance, Perfect Attendance, and Outstanding Customer Service.
August 2000- October 2004
Clarke American Birmingham/Dallas, AL/TX
Return Mail Coordinator
Organized and separated mail by state. Contacted financial institutions to resolve and verify addresses.
Promoted to Team Leader due to accurate job performances.
Selected to train new employees; met and exceeded production expectations
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