Jessica Vertrees

Radcliff, KY *****

270-***-****

ad1gfb@r.postjobfree.com

Skills

Account Management

Order Fulfillment

Membership Renewals

Database Management

Staff Training

Service Recommendations

Credit Card Processing

Conflict Management

Database Research

Database Maintenance

Call Control

Quality Assurance

Team Monitoring

Complaint Resolution

Documentation Review

Customer Support

Education and Training

May 1984

Western Boone Jr Sr High Indiana

GED

Certifications

notary republic, - since 2002 certified

Summary

Dedicated Senior [CSR

] with [21] years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 21 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in insurance operations and customer behaviors.

Experienced csr with over 21 years serving insurance customers. Skillfully educate customers, troubleshoot issues and process payments. Security-conscious, proficient in all regulations and successful in using multiple systems and interchangeable technologies to handle customer concerns.

Educated Customer Service Lead with great coaching, documentation and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations. Trained in all customer service with extensive knowledge of data base.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Hardworking and reliable csr with strong ability in office. Offering many and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Experience

November 2002 - November 2022

Hampton Hargan Ins Inc - Radcliff, KY

Senior CSR

Educated customers about products, pricing and policies to address and resolve issues.

Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Assisted customers by answering questions, addressing concerns and providing current account information.

Met and exceeded performance goals to support long-term company growth and market dominance.

Handled calls for new sign-ups, service cancellations and cross-selling opportunities.

Consulted with customers regarding needs and addressed concerns.

Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.

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