Customer Service Guest

Schalathia Barr

Miramar, FL ***** 305-***-**** *********@*****.***

Experience

CASHIER PUBLIX OCTOBER 2022 – CURRENT

· Greet customers entering and leaving store.

· Scan and bag all guests’ items efficiently, neatly, and in compliance with food safety standards and company best practices.

· Continuously work efficiently to minimize all guest wait time at check-out while also maintaining guest service and accuracy.

· Process sales transactions accurately and handle all cash, credit, and electronic payments.

· Maintain a clean and organized checkout area.

· Handle customer complaints or concerns in a professional manner. SELLING ASSOCIATE VICTORIA’S SECRET OCTOBER 2020 – DECEMBER 2022

· Proactively engage with customers and responds to all questions or concerns related to any merchandise/product.

· Accurately sizes customers and ensures that all guests have the perfect fit in each item purchased.

· Driving store sales to help meet sales team goals by providing recommendations and converting returns, offers and other promotions into larger sales.

· Processes customer transactions and handle all forms of payments i.e., cash, credit, debit via Point of Sale (POS) system.

· Create customer awareness of programs available to them i.e., Victoria Secret Angel Card, phone, and email sign- up.

· Replenishes merchandise to brand standards ensuring that items are placed on the sales floor in the correct place for customers to purchase.

· Maintain proper inventory of products and keep sales floor and cashier area clean. CUSTOMER SERVICE/SALES LEAD COMCAST AUGUST 2009 – NOVEMBER 2019

· Assist with connecting/disconnecting new and existing accounts.

· Resolve customer complaints and troubleshooting equipment that may be currently encountering technical issues.

· Help customer on non-sales related calls to the best of ability and seeks to transition call into a new sale.

· Collect and process payments made via phone and complete daily cash drops for any petty cash received throughout the day.

· Collaborate with sales and customer service team to ensure that daily quota exceeds sales goals as well as keeping team scorecards up to date.

· Met with team daily to make certain that all team members were knowledgeable and aware of all our new/current/upcoming services and programs to promote up-selling and increases sales.

· Establishes rapport and promote relationships by providing the customer a unique and personalized experience.

· Navigate between multiple screens and databases to accurately and quickly captured the required information to complete the customer requests/sale.

· Other duties as assigned including the training and development of new and existing team members. Page 2

EDUCATION

EARLY CHILDHOOD EDUCATION BROWARD COMMUNITY COLLEGE CURRENT MIAMI CAROL CITY SENIOR HIGH SCHOOL MIAMI GARDENS, FL JUNE 1991 Skills & Abilities

· Adaptability

· Superior Verbal and Written communication

· Outstanding Time-Management; Punctual

· Problem Solving & Decision Making

· Customer-Service Oriented

· Sales

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