Customer Service Restaurant Manager
Resume:
EXPERIENCE
Christina Umstead
RESTAURANT MANAGER
315-***-**** **********@****.*** Syracuse, Ny 13208 Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
SERVER
Applebees
Dewitt, NY
January 2023 - Present
• Prepared and served food and beverages to customers.
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
• Greeted and accommodated guests, building positive experience from rst interaction.
• Delivered customer checks and securely processed credit card or cash payments.
• Demonstrated ability to interact with customers in a friendly and professional manner.
• Attended company and restaurant required trainings and meetings, improving skills.
• Jotted down customer orders and promptly delivered food and drinks.
• Processed payments and completed register transactions accurately.
• Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
• Used focus and memorization skills to keep track of tables and remember orders.
• Prioritized multiple tasks in dynamic environment and stayed calm and composed.
• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
• Attended company and restaurant trainings and meetings to improve serving skills.
• Persuaded or in uenced guest purchase by enticing with higher margin items and add-ons.
• Monitored food and beverage levels to satisfy customer needs.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Memorized menu to help diners make informed meal choices.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Recorded transactions in point of sales system to deliver prompt service.
• Resolved customer complaints and inquiries in a timely manner.
• Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
• Informed kitchen of special dietary needs or requests, delivering personalized meal options.
• Provided excellent customer service by anticipating needs and responding promptly to requests. RESTAURANT MANAGER
Tgifridays
Syracuse, NY
September 2002 - December 2022
• Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
• Greeted guests at tables and attended to guest needs to promote customer service and satisfaction. EDUCATION
SKILLS
• Analyzed customer feedback and implemented strategies to improve service.
• Established relationships with vendors to obtain quality ingredients at competitive prices.
• Developed marketing plans to increase revenue and customer loyalty.
• Provided leadership by setting clear expectations for team members.
• Managed payroll records accurately ensuring timely payment of wages. Developed and implemented comprehensive training programs to ensure sta f compliance with health and safety regulations.
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• Reviewed monthly nancial statements to assess performance against budget objectives.
• Organized and delegated tasks to sta f members, monitored performance and provided constructive feedback.
• Monitored restaurant equipment to schedule maintenance and repairs.
• Monitored cash handling procedures to accurately charge customers.
• Implemented cost-e fective methods of inventory management.
• De ned and updated restaurant policies and procedures.
• Resolved con icts between sta f and customers in a timely manner.
• Facilitated regular meetings with sta f members to discuss progress towards goals.
• Cultivated positive relationships with customers through excellent hospitality services.
• Maintained a high level of customer service by addressing patron complaints promptly and professionally.
• Monitored alcohol beverage service in compliance with local laws. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices.
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• Devised strategies for improving e ciency in the kitchen operations.
• Identi ed areas for improvement in operational processes and developed solutions accordingly. Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards.
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• Provided orientation and on-boarding training to new associates.
• Monitored sales reports regularly to identify trends in customer preferences.
• Implemented corrective actions for issues, continuously improving service results.
• Resolved con icts among employees in an e fective manner.
• Supervised sales generation and year-on-year pro t growth.
• Performed daily inspections of the facility to ensure cleanliness standards were met.
• Facilitated team meetings to ensure sta f remained informed of changes.
• Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. HIGH SCHOOL DIPLOMA
Westhill, Syracuse, NY
Jun 2000
• Dining Customer Service • High-Volume Dining
• Stocking and Replenishing • Wine Service
• To-Go Order Preparation • Seating Assignment Preparation
• Sales Expertise • Menu Memorization
CERTIFICATIONS
• Order Accuracy • Suggestive Selling
• Food Preparation and Safety • Quality Control
• Cash Handling • Special Dietary Requirements
• Table Setting Arrangements • Dining Area Maintenance
• Check Payment Processing • Dish Preparation
• Guest Relations Management • Food and Beverage Pairings
• Age Veri cation • Item Promotion
• Pos Operation • Plates Presentation
• Wine and Liquor Service • Server Training
• Performance Improvement • Utensil Cleaning
• Food Spoilage Prevention • Hospitality Service Expertise
• Guest Seating • Food Safety Oversight
• Specials Promotion • Menu Item Recommendation
• Bus Tables • Guest Satisfaction
• Dining Room Monitoring • Cool Under Pressure
• Table Monitoring and Turnover • Special Requests and Substitutions
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