Customer Service Representative

Felicia Garcia

**** *. ******** **. *******, IL *0639, 224-***-****, *********@*****.***

OBJECTIVE

To obtain employment with a company or corporation that focuses on providing employees with a challenging environment that fosters both personal and professional growth. EXPERIENCE

Office Clerk/Supervisor, Chicago Public Schools, Chicago, Illinois - April 2013 to Present Record and document attendance for students daily

Communicate attendance performance and trends to office coordinator on a weekly basis Report and file sensitive documentation related to student performance according to company and state laws and regulations

Oversee all office operations which including supervising interns, ordering stationary supplies, and delegating daily, weekly, and monthly goals to staff members

Customer Service Representative, RadioShack, Bridgeview, Illinois - March of 2007 to February 2013 Mange a team of five employees by adhering to company standards and regulations Help to train and develop employees by utilizing situational leadership tactics Execute all company promotional sales and marketing goals by utilizing company tools and resources Customer Service Representative, Fair Share Finer Foods, Chicago, Illinois - July 2005 to March 2007 Manage all cash duties which include providing change for cashiers and completing daily deposits Communicate employee performance to upper management and assist in coaching and training new employees Deploy employees to achieve maximum labor efficiency while superseding customer service expectations EDUCATION/CERTIFICATIONS

Associate Degree in Liberal Arts, Northwestern Business College, Bridgeview, Illinois - 2010 SKILLS

Proficient in Max OS X and Windows operation systems and their respective applications such as Excel. Strong communication, customer service, organizational, and interpersonal savvy skills. Over ten years of experience in administrative and customer service settings.