Customer Service Representative

MAKAYLA TERRY

**** ***** *** ***********, ** ****4

661-***-**** ***************@*****.***

SUMMARY

Dedicated and focused Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to obtain goals efficiently. Versatile office management skills and proficiency in Microsoft Office programs including Word and Excel. Outgoing and friendly with a reputation for accuracy and high customer service standards. I am a problem solver who readily adapts to change, works independently, flexible, and hard working with a strong drive to succeed.

· Microsoft Word and Excel · Mailed out billing statements · Energetic self-

· Customer service oriented

· Comprehensive mathematical skills · Records management

· Answering phones · Can stand for

· Ability to drive to multiple locations extended periods of time

·Excellent communication skills

· Dependable

starter

· Quick learner

· Works well in

a team

·Outstanding

organizational

skills

SKILLS AND ABILITIES

EXPERIENCE

Instacart Shopper, Own boss 06/20- Current

• Shop at customers chosen store, verify replacement items

• Bag groceries carefully to keep products in perfect condition

• Listen to customer needs to identify and recommend optimal product selections

• Safely deliver groceries to customers exact location specified Childcare Provider, Amanda Smith 12/19-10/20

4301 Fruitvale Ave., Apt. 164, Bakersfield, CA 93308

• Created a safe, fun, secure and loving environment for a foster child

• Ensured that the personal needs of the child were met on a daily basis

• Kept the environment clean and sterilized

• Physically and verbally interacted with the child throughout the day

• Collected and washed clothes as needed to ensure a clean environment

• Taught the child through all stages of his first year before he was adopted Legal Secretary, Braun Gosling A Law Corporation 02/18- 10/18 1620 Mill Rock Way Suite 400 Bakersfield, CA 93311

• Answered multi-phone lines and talked to clients or potential new clients regarding several legal matters

• Made phone calls for attorney as needed daily

• Managed attorneys’ calendar, schedule, and traveling plans

• Filed documents and managed all office materials as requested

• Assisted attorney with creating legal documents

• Received the mail every day and processed it accordingly

• Interacted with anyone who walked into the office as I was the front desk assistant

• Mailed out billing or any document needing to go out

• Planned many promotional events and coordinated as needed

• Delivered documents to the courthouse and filed them in a timely manner Spa Technician Spa Shiners 06/2012-06/2017

Spa Shiners, Owner Tammy Bozarth, 10309 Palm Avenue, Bakersfield CA 93313

• Provided service and maintenance on spas throughout Bakersfield and outlying areas

• Responsible for monitoring supply levels and obtaining supplies when needed

• Communicated effectively with multiple clients in all service areas

• Cleaned a variety of different spas and equipment

• Friendly and outgoing personality allowed me to develop strong customer relationships

• Always volunteered to work longer hours and extra shifts

• Demonstrated the ability to think quickly and react uniquely to each situation • Ability to complete job independently

Caregiver for Special Needs Teenager Tanya Nousch 01/2014-08/2016 Willow Brook Street, Bakersfield CA 93314

• Prepared meals for breakfast lunch and dinner

• Helped client get out of bed, dressed and ready for the day

• Highly dependable caregiver who loves taking care of others

• Helped client live a full, independent, and dignified life within the comfort of his home

• Accompanied client on outings helping to ensure a fun and safe atmosphere

• Ability to stay calm and react quickly to medical emergencies

• Outstanding level of patience and communication skills EDUCATION

• Liberty High School 08/2013- 06/2017

• Completed college prep courses and earned my high school diploma

• I am available to work any hours, all week long

Extracurricular activities in high school:

• Played Softball

• Honor Roll student all four years

• Volunteered to deliver food baskets with police department References available upon request

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