Jesus Jimenez

Advanced Customer Service Rep.

Fabens, TX 79838

ad1g7k@r.postjobfree.com

+1-915-***-****

Summary:

Seeking a career as a Customer Service Representative. Utilizing my work experiences to excel and execute effective and efficient operations by providing excellent customer service with self-sufficiency in a fast-paced environment via phone, e-mail, or in-person. Willing to relocate to: San Antonio, TX - -

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Hudson - San Antonio, TX

November 2022 to January 2023

Cashier. Personable, approachable and empathetic. Display a welcoming environment while multi tasking and active listening

Document Processor

Ibex Global - San Antonio, TX

April 2022 to October 2022

Data entry for trucking company's verifying semi-truck MC/DOT # matches their factor and Broker for their trucking company in order to disperse their respective paychecks. Customer Service Representative

Healthy.IO - San Antonio, TX

April 2022 to October 2022

A work at home position making cold calls to patience to take a at home test based on three factors to patients without using the work kidney or test based on HIPPA.

• Conducted customer service surveys

• Created call center scripts

• Responsible for troubleshooting applications

Community Affairs Coodinator

Univision Communications Inc - San Antonio, TX

September 2018 to May 2020

Community Affairs Coordinator. Attend meeting across Bexar County with individuals from San Antonio. The ability to interview Sheriff Javier Salazar twice, Mayor Ron Nirenburg. Became a volunteer for the USLA with ex-mayor Ed Garza. Would handle career day in high schools, approach students and answer any question. The ability to be an active listener, empathetic and unbiased is what I was taught. Research and have at least three sources for facts to help the point get a crossed through all walks of life. Education

Bachelor of Arts in Communications

Texas A&M University - San Antonio, TX

January 2017 to December 2018

Skills

• Conversational Spanish speaker

• Active listener

• Advanced Customer Service

• Conflict Resolution

• Time management

• Microsoft Outlook

• Word processing

• Customer service

• Microsoft Excel

• Microsoft Word

• Communication skills

• Phone etiquette

• Upselling

• Microsoft Office 360 (6 years)

• Spanish

• Basic maths

• Sales support

• Sales

• Technology sales

• Bilingual

Languages

• English - Expert

• Spanish - Fluent

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