KEITH WONG

Coppell, TX ***** 831-***-****

ad1g74@r.postjobfree.com linkedin.com/in/kmrwong

CLOUD PLATFORM ENGINEER

Results-driven and highly experienced Sr. Support Escalation Engineer with extensive expertise in solving complex technical problems for mission-critical customers. Proficient in Azure Container services (AKS, ACI, ACR) and a wide range of data-related technologies, including SQL Server DBMS, SQL Server Analysis Service, SQL Server Reporting Service, Big Data, and various Open-Source DBMS. Demonstrated proficiency in Cloud Computing technologies with a focus on Azure, specializing in Machine Learning, IoT, and Kubernetes. Skilled in collaborating with cross-functional teams and engaging with customers and partners to drive cloud adoption and deliver exceptional support experiences. Adept at troubleshooting and resolving issues related to Azure Networking, Compute, and CI/CD. Committed to continuous learning, mentorship, and knowledge sharing.

TECHNICAL SKILLS

Azure Kurbernetes Service Azure Container Registry Azure Container Instance Helm DevOps Azure Virtual Machine Azure Virtual Networking Azure Machine Learning SQL Server DBMS SQL Server Analysis Service SQL Server Reporting Service Big Data C++ C FORTRAN

EXPERIENCE

MICROSOFT, Las Colinas, TX April 1997–Jun 2023

Sr. Support Escalation Engineer

•Supported Microsoft most critical Azure customers in their Cloud Computing solutions, specializing in Azure Container services (AKS, ACI, ACR) on Public and Govt. Cloud, including RedHat OpenShift Container Platform.

•Handled complex customer escalations issues from Cloud Solution Architects or Field Engineers impacting significant revenues, life & death operations, military operations, security and critical proof of concepts

•Work closely with application developers with deploying and managing enterprise Stateless and Stateful workloads on Azure, ensuring optimal performance and scalability.

•Implemented Kubernetes storages (PV, PVC, Storage Classes, Provisioners) for efficient data management.

•Diagnosed issues related to Azure Networking (NGINX,Istio), Compute, and CI/CD (Helm, DevOps, Terraform)

•Solid experience with container traffic management tools like Nginx, Istio, Application Gateway, Kiali

•Collaborated with Product Engineering and cross-technology teams to leverage company expertise and enhance customer support.

•Built relationships with customers and partners, contributing to the acquisition and retention of important Azure customers.

•Synthesized feedback from customers and partners regarding product usage, identifying areas of improvement and sharing best practices.

•Served as the Azure Rapid Response Customer lead for numerous customers, advocating for their support experience and fostering long-term Cloud adoption by representing the team on highly complex issues and answering a large variety of Support questions and concerns.

•Gained expertise in end-to-end Azure infrastructure, ensuring comprehensive understanding of customers' Cloud Computing needs.

•Supported various other Azure technologies, including SQL (PaaS and IaaS), Big Data, CosmosDB, Analysis Service, Machine Learning, Hadoop, and IoT.

•Mentored new team members in technologies and support processes while staying updated on emerging technologies and support policies.

•Conducted brown bag sessions on technical topics, customer handling, and support processes.

ADDITIONAL RELEVANT EXPERIENCE

TEXAS INSTRUMENTS/RAYTHEON, Lewisville, TX

Software Engineer

•Developed and tested real-time data acquisition software in C/C++, Assembly Language used in various military avionic systems to monitor metrics such as temperature and pressure while in flight.

THRU-PUT SYSTEMS, Orlando, FL

Database Application Developer

C++ software development for TP Target system, a chromatographic data processing and reporting software package available on Windows and HP-UX

Target reads raw data files and processed results from more than 50 different chromatographic systems, and provides these tools for GC, LC, Diode-Array/LC, MS, and MS/MS techniques.

Target can be configured for many applications, including chemical/petrochemical, clinical, environmental, and pharmaceutical/combinatorial.

Primarily responsible for coding and implementing Ingress database client application UI to improve useability.

LOCKHEED MARTIN, Orlando, FL

Software Engineer

•Developed real-time imaging processing and target detection software development using specialized parallel processing image processing chips.

•Implemented and assessed various digital signal processing algorithms using Fast Fourier Transform in C and FORTRAN to determine which algorithm was most effective.

MIL-COM ELECTRONICS, San Antonio, TX

Firmware Engineer

•Developed instrumentation firmware to test and validate the functionality of the A10 aircraft diagnostic collection module.

•Developed firmware to interface with telecom equipment.

•Wrote test plans for QA process.

EDUCATION

Master of Science (MS), Electrical Engineering

University of Kansas, Lawrence, KS

Bachelor of Science (BS), Electrical Engineering

University of Texas, Austin, TX

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