Customer Support

NICHOLAS BELAND

**** ******* ** · 321-***-****

********@*****.*** · www.linkedin.com/in/nmbeland

Team player with strong oral and written communication skills and an analytical and problem-solving aptitude. Looking for an opportunity to use my existing skills, and to augment these, in a new and exciting role where I can be an effective contributor to the company objectives.

EXPERIENCE

MARCH 2022 – OCTOBER 2022

WARRANTY & REPAIR ADMIN/CUSTOMER SUPPORT REPRESENTIATIVE

ATLANTA FLOORING DESIGN CENTER, SUWANEE, GEORGIA

•Receive work orders from builders to perform repairs

•Process payment Orders to enter, then schedule work Order for repairs

•Call homeowners to schedule them for repairs or inspections

•Provide explanation to homeowner how repairs will take place

Notify CSR’s of reschedule, or delays of repairs that were scheduled

Communication with installation departments for estimated time of arrivals or status of installer

Heavy internal and external communication; responses required in a timely manner with ability to constantly re-prioritize task lists

Handle urgent entries, and scheduling of emergency repairs

Multi-task between creating work orders, scheduling repairs, and assisting co-workers with any questions, or assistance they may need

Training of new employees

EXPERIENCE

SEPTEMBER 2021 – DECEMBER 2021

AMAZON WAREHOUSE ASSCOCIATE

AMAZON WAREHOUSE MCO2, DELTONA, FLORIDA

•Handle scanning, and placement of packages in proper containers

•Move carts, and boxes of scanned packages to the correct loading/docking bays

•Load trucks with packages in a proper manner, to avoid damage, and

Unnecessary movement of packages during transportation

Lift heavy objects of up to 50LB’s, and if more than 50LB’s, communicate with other

Warehouse associate to team lift the object/package

Ensure that packages, or items did not contain any hazardous material, and when

When encountering hazardous material, notifying the proper associates of the material

Multi-task between scanning packages, moving carts/boxes, and loading trucks

EXPERIENCE

MAY 2020 – MAY 2021

ASSOCIATE LEAD\QA SENIOR TESTER

KEYWORDS STUDIOS, MONTREAL

Resolve conflicts that may arise within the project team, as well as report these conflicts to the proper personnel

Lead Projects, as well as assist with scheduling of employees on Projects

Assisted in the creation of multiple training sessions, while handling the evaluation, and assessment of the employee’s overall performance during the training

Creation and updating of test cases, project/department documents, and presentations

Work with clients to maintain a clear line of communication on updates, queries, and issue tracking

Taught employee’s how to better utilize the issue database by teaching them to make filters, and dashboards to track issue

Experience creating and maintaining issue tracking databases like Jira, Spira, and Trello

Tracking, troubleshooting, and movement of hardware equipment necessary for work

Troubleshooting of software, applications, and tools used by fellow testers

Work with supervisors to address, and resolve trouble points regarding certain employees, and their issues, behavior, etc

Created multiple end of day reports, test cases, smoke passes, and guidelines pass updates to supervision, and client’s in a time efficient order/fashion

JUNE 2017 – MAY 2020

CERTIFIED VIRTUAL REALITY QUALITY ASSURANCE TESETER

Ran through games and find multiple issues, ranging from easy to find issues, to issue requiring destructive testing to find

Enter multiple issue tickets within a day, all of which require little to no changes/edits

Work with Microsoft office and it’s respective programs like OneNote, Outlook, Word, Excel, and power point

Assist other testers on how to find, write, and enter issues, as well as assisting them within any queries they have

Working with the team to ensure thorough coverage of the title, and all its functions

Complete Test cases with little, to no assistance needed

Performing regression in an efficient manner, making sure to properly regress all issues in a reasonable time span, and even assist other testers with their regression when possible

Flag issues to the lead that may pose a risk to the title’s launch, or that may need further clarification from the client

JUNE 2016 – MAY 2017

QUALITY ASSURANCE TESETER

Ran through games and find multiple issues, ranging from easy to find issues, to issue requiring destructive testing to find

Enter multiple issue tickets within a day, all of which require little to no changes/edits

Work with Microsoft office and it’s respective programs like OneNote, Outlook, Word, Excel, and power point

EXPERIENCE

AUGUST 2014 – NOVEMBER 2014

GROUNDS MAINTENANCE

HAWAIIAN RUMBLE MINIATURE GOLF, KISSIMMEE, FL

•Worked to ensure Client’s, and their associates can enjoy their themed entertainment while having a safe and beautiful welcoming environment

•Inspect facilities and equipment to ensure the safety, cleanliness, and proper working order

•Maintenance of any broken equipment like signs, leaf blowers, fences, etc

EDUCATION

JANUARY 2016

HIGH SCHOOL, ICS Canada

SKILLS

Systems: Windows 7/8/10, AOS

Platforms: PlayStation, Xbox, Nintendo Switch, PC, Android, Virtual Reality

Software: MS Office, MS Excel, MS OneNote, MS Outlook, MS word, MS Power point, Google Drive, VPN

Databases: Jira, Spira, Trello

Applications: Microsoft Teams, Zoom, Blue Jeans, Android Studios, Dropbox

ACCREDITATION

Medal of Honor VR Above and Beyond - CQA Senior Test Lead

Marvel Powers united VR – Certification tester

Term1nal – Functionality QA

Contact this candidate