Michael Back 512-***-**** ad1g3o@r.postjobfree.com

Manager/Analyst

Air Force Veteran with over 20 years experience in the telecom and management fields. Looking to fit in with a company that will be able to utilize my knowledge and skillset.

Experience

March 2022 – Verizon (Contractor)

May 2023 Translations Engineer/Disconnect Engineer

Responsible for disconnects within the DMS 250 and Ericcson 5E switching platforms.

September 2021 – Ace Secure

March 2022 Security for Movie Sets and Equipment

August 2019 – City of Austin Texas Parks and Recreation

June 2020 Park Grounds Assistant

Responsible for cleanliness, safety and functionality of park grounds/greenbelt trails.

March 2016 - Highland Lanes Austin Texas

July 2019 Bartender

Handle all bar related duties and required.

December 2014 – Unisys Austin Texas

August 2015 Provisioned International toll free

Troubleshooting and resolution in Global Scale customer call centers

January 2014 – Hertz Rent-A-Car Austin Texas

December 2014 Transporter

Pick up and Deliver customers and vehicles throughout Austin Area.

Prepare vehicles to ‘rent ready status’.

Perform office duties as needed.

July 2013 – One Source Networks Austin Texas

November 2013 Network Operations Manager

Manage day to day functions of 24x7 network operations center.

Resolve issues involving IP failures, SIP Trunk failures, Email, IT and all related issues for large enterprise customer base.

Responsible for payroll and scheduling of 14 direct reports.

Decreased mean time to repair (MTTR) from 18hrs to 4 hrs.

References: Upon Request