Front Desk Agent

MH

MARIANA HANNA

**************@*****.***

OBJECTIVE

EXPERIENCE

To obtain a position at your hotel where I can excel and advance using my experience while implementing my education.

HYATT REGENCY ORANGE COUNTY – FRONT DESK AGENT- JANAUARY 11 2022- JULY 19 2023

Greeting all guests to the hotel. Performing all check in and check out duties according to policy. Manage online, phone, and in house reservations. Inform guests the details about their stay. Thank all guests for their loyalty. Answer any questions about the hotel. Make sure to complete all opening and closing duties for every shift.

TARGET WESTMINSTER MALL- CASHIER- SEPTEMBER 2019- DECEMBER 24 2021

Ring up all customers in a quick and efficient manner. Answer all customer questions about where items are located, upcoming sales and promotions. Thank all customers for shopping with us. Make sure my register is clean and always organized. Complete all opening and closing duties for every shift.

SMART AND FINAL FOUNTAIN VALLEY- SPEPTEMBER 9 2017- JUNE 8 2019

Ring up all customers in a quick and efficient manner. Answer all customer questions about where items are located, upcoming sales and promotions. Thank all customers for shopping with us. Make sure my register is clean and always organized. Complete all opening and closing duties for every shift.

ANAHEIM MARRIOT SUITES – FRONT DESK AGENT – MAY 7 2017- AUGUST 10 2017

Greeting all guests to the hotel. Performing all check in and check out duties according to policy. Manage online, phone, and in house reservations. Inform guests the details about their stay. Thank all guests for their loyalty. Answer any questions about the hotel. Make sure to complete all opening and closing duties for every shift.

SKILLS

EDUCATION

Excellent writing and communication skills, with experience creating high-quality content.I am very well organized, a hard worker and very committed to my studies and my professionalism. I am also a fast learner.

ASSOCIATE DEGREE IN HOSPITALITY MANAGEMENT - CYPRESS COLLEGE- MAY 22 2022

Graduated Cypress with an associate degree in Hospitality Management with a 3.4 GPA. Earned a certificate in special events management and a certificate in hotel fundamentals.

BACHELOR DEGREE IN HOSPITLAITY MANAGEMENT – CAL STATE LONG BEACH- AUGUST 24 2022- PRESENT

Currently working on my bachelor degree in Hospitality Management. I am in good academic standing and have earned two scholarships so far.

REFERENCES

References are available upon request.

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