NAGGIA ELISE MOTTA

** ******** *****

Cornwall NY 12518

ad1g2u@r.postjobfree.com

917-***-****

Goal: To deliver the highest quality of professional and compassionate care and in doing so, provide and maintain standards of excellence in its role as a patient care representative

EDUCATION AND TRAINING

Cornwall High School 2006

High School Diploma

Kaplan University Online 2012

Associate of Applied Science: Early Childhood Education-Incomplete

ACHIEVEMENT

Held the Deans List of Honors at Kaplan University in 2011

Held the Presidents Deans of Honors at Kaplan University in 2011

PROFESSIONAL EXPERIENCE

Outpatient Service Representative for 1 year in a Heart and Vascular facility for Westchester Medical center

Inpatient Service Representative for 10 years working as a Patient Unit Clerk, O.R. Technician, and a Patient Service Representative for Westchester Medical Center

Childcare Worker 2 years for Hom Away from Home Day Care

Customer Service Representative 1 year for State Farm Insurance

SKILLS

Cerner and SYNAPS program proficient

database-driven applications

ICD-10 Codes proficient

Computer literate: Microsoft Word, Excel, and hospital information technology system (HIS)

50WPM Typing Speed

Excellent written and verbal communication skills

Excellent collaboration skills between physicians, supervisors, patients, other hospital staff and departments

Proficient with hospital policies and procedures

Critical thinking and problem-solving skills.

Excellent documentation and recording of data skills.

Registration and scheduling patients’ appointments

Excellent patient relations skills

Excellent customer Service skills

Excellent Time Management Skills

LANGUAGE

Bilingual – Spanish

WORK HISTORY

Westchester Medical Center Heart and Vascular, July 2022-Present

Westchester Medical Center April 2013- July 2022

Home Away from Home Daycare, 2007-2009

State Farm Insurance 2007

References supplied as needed

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