Service Representative Customer
Resume:
NAGGIA ELISE MOTTA
Cornwall NY 12518
*********@*****.***
Goal: To deliver the highest quality of professional and compassionate care and in doing so, provide and maintain standards of excellence in its role as a patient care representative
EDUCATION AND TRAINING
Cornwall High School 2006
High School Diploma
Kaplan University Online 2012
Associate of Applied Science: Early Childhood Education-Incomplete
ACHIEVEMENT
Held the Deans List of Honors at Kaplan University in 2011
Held the Presidents Deans of Honors at Kaplan University in 2011
PROFESSIONAL EXPERIENCE
Outpatient Service Representative for 1 year in a Heart and Vascular facility for Westchester Medical center
Inpatient Service Representative for 10 years working as a Patient Unit Clerk, O.R. Technician, and a Patient Service Representative for Westchester Medical Center
Childcare Worker 2 years for Hom Away from Home Day Care
Customer Service Representative 1 year for State Farm Insurance
SKILLS
Cerner and SYNAPS program proficient
database-driven applications
ICD-10 Codes proficient
Computer literate: Microsoft Word, Excel, and hospital information technology system (HIS)
50WPM Typing Speed
Excellent written and verbal communication skills
Excellent collaboration skills between physicians, supervisors, patients, other hospital staff and departments
Proficient with hospital policies and procedures
Critical thinking and problem-solving skills.
Excellent documentation and recording of data skills.
Registration and scheduling patients’ appointments
Excellent patient relations skills
Excellent customer Service skills
Excellent Time Management Skills
LANGUAGE
Bilingual – Spanish
WORK HISTORY
Westchester Medical Center Heart and Vascular, July 2022-Present
Westchester Medical Center April 2013- July 2022
Home Away from Home Daycare, 2007-2009
State Farm Insurance 2007
References supplied as needed
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