Customer Service Information Technology

GINGER GIBSON

Mobile, Alabama ************@*******.*** 415-***-****

PROFESSIONAL SUMMARY OF QUALIFICATIONS

Recently moved to the Mobile area, looking for a overnight position or day 7-5pm. Fulltime would be preferable. Able to lift 50lbs, work with technology equipment and willing to be certified towards any certifications.

ASSOCIATE I/WAREHOUSE AMAZON GA, KY

2021- 2023

Pack, stow packages in a fast efficient process in a team environment. Top 10% in errorless scans in warehouse LEX1 site

DRIVER/UBEREATS SERVICE UBER GA

2016-2022

Achieve an enjoyable, safe ridesharing experience. Use the drop pin GPS navigation and automatic payment process that streamlines navigation and payment to a more efficient and hassle-free process. Over 500 Five Star Ratings.

SUPERVISOR/CUSTOMER SERVICE CVS CA, GA

2015-2021

Greet, listen and take care of customers. The motto of the company is “We care”, an innovative pharmaceutical store company. Give assistance, handle complaints, stock items with POS system and manage register. I am honored to work with a dynamic team that provides convenience, value /quality products, and great service.

2014-2015

Studied a couple of Information Technology courses in MS ASP.NET and Introduction to Web Development using HTML,CSS, JavaScript, MongoDB and Noble Desktop workbooks

DESIGN ENGINEER & PUNCH PROGRAMMER INTRAPAK TX

2012-2013

Helped gather Bill of Materials, built 3D SolidEdge diagrams, and programmed CAD files for use of Trumpf Punch Machines in the manufacturing of (UPS) Uninterrupted Power Supply cabinet frames.

DESKTOP SUPPORT CONTRACTOR DISYS/AAFES TX

2012 LIFECYCLE

Team completed 100 PC’s per week re-imaging refresh. Loaded software, profiles and reinstalled printers to new desktops. Replaced assets with new Dell desktops at AAFES Headquarters military store chain, and other small businesses.

PRODUCTION FINISHING & DESIGNER FAST SIGNS TX

2012

Fabricated and designed signage for aluminum, vinyl, chloroplast and PVC signage. Used plotters, laminator, Illustrator, and Photoshop.

UNITED STATE AIR FORCE 2005-2006

STAFF SERGEANT UNITED STATES AIR FORCE TX

2010-2011

Assistant Supervisor for Information Technology. Served approximately 500 airmen at Fort Hood. Troubleshot and repaired computers, printers, and computer network problems. Used Active Directory, Outlook and Ft. Hood Trouble Ticketing System. Spearheaded funds for the Summer Bash by collaborating in four fundraisers at Fort Hood.

SENIOR AIRMEN UNITED STATES AIR FORCE JPN

2007-2010

One year as office Telecommunications Crew Leader. Provided functioning telephones, LAN, alarms and circuits installations. Six months, provided telephone customer service to in and out-processing troops. Trained personnel on database systems and documentation procedures. Responsible in a short deployment to provided telephony service. One year as Office Manager Assistant. Handled work orders and ensured all troops were performing their tasks appropriately. Helped collaborate in retirement ceremony and helped plan for a reorganization within the service.

AIRMEN FIRST CLASS UNITED STATES AIR FORCE CO

2005-2007

Telecommunications Technician. Installed and troubleshot telephone and LAN lines while be mentoring as a young airmen.

STUDENT AUBURN UNIVERSITY AL

2001-2005

Worked on Corporate Sponsored Projects for product development and design for Spectrum Brands, Broan-NuTone, and Gee’s Bend. Executed department’s methodology, used Gannett chart and provided mockup models from the wood shop.

Our four-manned-group came in Top 10 out 40 in our Auburn and Savannah College of Art and Design Charrette Competition with Motorola.

Member of the Industrial Design Student Association (2003-2005).

Industrial Design Study Abroad Program to Ireland (2003). We traveled to four different schools and collaborated on various projects such as couches, picnic tables, rubber band cars, and hand saws. Created designs by hand sketching, Illustrator and Photoshop.

EDUCATION

LA SALLE, TAMPA, FL

WEB DESIGN / INTRODUCTION TO WEB DEVELOPMENT 2014

Front-end web design project available on request

DALE CARNEGIE, DALLAS, TX

DALE CARNEGIE COURSE 2012

Professional Development Course

COMMUNITY COLLEGE OF THE AIR FORCE, OKINAWA, JAPAN

AS. APPLIED SCIENCE 2009

Associates in Information Technology

USAF TECHNICAL SCHOOL TRAINING, KESSLER AFB AND SHEPHERD AFB

ELECTRONICS AND TELECOMMUNICATIONS 2006.

Three months of Electronic Principles and three months of Telecommunication training

AUBURN UNIVERSITY, AUBURN, AL

B.A., INDUSTRIAL DESIGN 2005

Portfolio projects available on request

SKILLS & ABILITIES

Basic level of programming and junior level basic foundation of reimaging Windows’ Software

Proficient Analytical Skills

Works well in a team environment or independently.

Self-Motivated, hard worker, attention to detail, driven and persistent

REFERENCES

References Available On Request

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