Customer Service Representative
Resume:
Arial Griffin
Redlands Ca *****
************@*****.***
Seeking the opportunity to become a part of a team and promote good team work .As well as build the company with positive attitude and fast paced work.
Authorized to work in the US for any employer Work Experience
Radnet scheduling
Scheduler-riverside may 2021-Nov 2022
Scheduled medical exams,verified insurance, took incoming calls and made outbound calls, payments over the phone and screened patients for proper exams
Medical Receptionist
PAIN MANAGEMENT - Laguna Hills, CA April 2019 to Jan 2020
Assist doctors with injections,check in and out patients,answer phones book appointments, insurance verification,maintain a clean and safe work environment
Caregiver
Meridian Senior Living - Riverside, CA March 2018 to March 2019
Assisting residents with showering,transferring,changing and feeding as well as maintaining a healthy and safe work environment
Target Team Member
Target - Riverside, CA October 2016 to Jan 2018
Hardline and cashier.stocked shelfs, customer service, back up cashier, go backs
Dispatcher/Customer Service Representative
DSI Logistics - Colton, CA October 2019 to January 2020
Dispatch between 15-25 trucks a day with up to 30 stops per truck,answer calls inbound and outbound,manage delays and early arrivals and any truck issues, tracking log using excel daily,multitasking,booking deliveries
Court runner
Nationwide Legal LLC - Las Vegas, NV June 2016 to August 2016
File paper work in court for law firms and go on route to 15 stops all different law firms to pick up and drop off complete paperwork .
Call Center Customer Service Representative
Sky Zone - Riverside, CA October 2012 to April 2015
Responsibilities
This job title was a Call center rep,I answered phones, Booked events, Took credit card payments and deposits over the phone, Gave tours of the facility,office work such as filing paper work for different event and recording receipt imprints from different transactions.We worked as a team to represent the company and the satisfaction to give our customers over the phone of how the indoor trampoline park worked.
Skills Used
Phones,Typing45wpm,Customer service skills, team working skills, microsoft word use, different pos systems to book events, credit card transactions over the phone,learning to listen to other and put the customer first .
Volunteer
RJN Investigation - Riverside, CA 2011 to 2011
Assisted staff with filing, labeling and separating client information for future use.
Elective Class Work / Student Store
La Sierra High School - Riverside, CA 2009 to 2009
Responsibilities included cash transaction, closed out daily register and submitted reports to supervisor.
Education
Phlebotomy School
High School Diploma
La Sierra HIGH SCHOOL - Riverside, CA
Skills
• Retail (1 year)
• Computer Skills (2 years) • 45 wpm (2 years)
• Customer Service (2 years) • Care Giver
• Home Care
• CNA
• Front Desk
• Front Office
• Medical Billing
• Patient Service Experience • Medical Receptionist
• Insurance Verification
• Experience Administering Injections • Medical Office Experience
Certifications and Licenses
CPR/First Aid CPR
First Aid driver's license
Assessments
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Electronic Medical Records: Best Practices — Familiar
August 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Familiar
Basic Computer Skills: PC — Familiar
July 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Familiar
Proofreading — Completed
June 2019
Proofreading written texts. Full results: Completed
Receptionist — Highly Proficient
June 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Organizational Skills — Familiar
May 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Data Entry (45 WPM) - Bookkeeping
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