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Field Service Support Specialist

Location:
Highlands Ranch, CO
Salary:
$35/hour
Posted:
November 26, 2023

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Resume:

Classification PRIVATE

● © **** Qorvo US, Inc.

Qorvo Confidential & Proprietary Information

Billy Trong Ly

**** ******* **. • Highlands Ranch, CO 80130 • 720-***-**** (M) • ad1g26@r.postjobfree.com HIGHLIGHT OF QUALIFICATIONS

● Professional and skilled testing and debugging engineer for electronic devices and components

● Focused team player with proven track record of consistent, high-quality results

● Knowledgeable of Wi-Fi standards, sample analysis, thorough documentation and reporting SKILLS

● Micro soldering, Laser trimming

● Power point presentation reports

● Mounting IPD / die / switch onto

substrates and EVBs

● Tuning, SMD, 0201, 01005

● Network Analyzer

● Operate Rohde Signal & Spectrum Analyzer

● RF knowledge 11a, b, n, g, ac, ax

● Spectral Mask, Spectrum Margin

● IEEE, FCC regulations

● PC/Mac OS, MS Office Suite

● Litepoint IQxel 80, 160, MW, MW 7G

PROFESSIONAL EXPERIENCE

Sierra Nevada Corporation June 2023 – Present

Structural Technician III

Ability to read blueprints to understand and fabricate what is requested

Owner of a roll-a-way large tool chest that holds tools for services in a Hanger Industry

Communicate well with engineers to understand the project descriptions for a modification

Completed multiple safety course for OSHA requirements

Completed projects on or before due dates with high quality standards

Reference available by Operation’s manager if needed Ricoh USA, Greenwood Village CO. DTC May 2022 – June 2023 Field Services Support Specialist ll CIP.. Field Service Delivery

Support Production Customers with high volume accounts like State of Colorado, Law firms, Real-estate firms, and Mortgage firms that utilizes continuous form printers that prints out Thousands of copies within minutes.

Experience in working with customers directly and able to identify the root-cause and tackle the problematic issues quickly so that customers can get back to their daily routine.

I was part of a Special Assignment team working with Hot-Shots on a 3 men team in March to de-assemble a VC60K (worth $5million) to be sold and ship to Hayward Ca.

I am available to travel for work. I have traveled numerous times within a year for corporate trainings and Fiery software training so that am knowledgeable when I am at a customer’s site.

Parts of my Field Service Specialist ll is getting my hands, knees, and back to fix a printer that may have a bigger problem then the norm.

Electronic components are involved in printers and copy machines. Sometimes a simple pinched cable is the root cause that may take days to discover. I utilize my experience and skills in the RF electronic world to perform debugging and trouble shooting and get the service call closed as Classification PRIVATE

● © 2022 Qorvo US, Inc.

Qorvo Confidential & Proprietary Information

soon as possible to make our customers happy.

I work and communicate well with internal and external customers. When escalation to second level is involved, I know how to reach out and speak in technical terms. Qorvo Inc., San Jose, CA. Mar 2014 – Dec. 2021

Application Engineer Technical Specialist

● Support Applications Engineering operation and activities.

● Work on optimization (tuning) Wi-Fi products Front End Module (FEMs) Power Amplifiers, LNA's, Switches and Filters in the system and on an Evaluation board.

● Utilize lab equipment to perform tests (Network Analyzer, Signal Generator, Oscilloscope, Power Supply, Noise Figure Analyzer, Litepoint Box, Hako, Soldering Irons etc...)

● Review schematics and Engineering diagrams, written and verbal descriptions, layout and define plans to perform testing.

● On-site customer support, help customers optimize system level performance in their labs.

● Use various software tools to analyze data (Auto test, Auto Plot, IQfact, and Linux based programs

● Debug test stations to determine methods or actions to remedy malfunctions

● Prepare Powerpoint presentations to present data to teams and senior leadership RF Micro Devices, Inc., San Jose, CA. Dec 2011 - March 2014 Engineering Technician

● Performed multi-chip module assembly, including mounting SMD (0603, 0402, 0201, 01005), flip- chip IPD, PA Die, and Switch onto substrates and EVB/PCB

● Debugged IPDs using probes by cutting and bypassing traces, adding pigtails, etc.

● Performed various tests including CMOS-PA screen, correlation, ruggedness, stability, RX insertion loss, power leakage, noise, harmonic vs VSWR and PRS

● IPD manual and auto laser trimming and capacitance verification by probe method

● Measured S parameters with Network Analyzer

● Chip encapsulation with glob top epoxy, including pre and post data test

● Constructed and optimized shields for chip modules and testing shields effectiveness

● Performed weekly ATR test station calibration

Amalfi Semiconductor, Los Gatos, CA March 2010 - Dec 2011 Test Technician

● Soldered microscopic die onto substrate

● Soldered SMT caps, resistors, ferrite beads and inductive products (ranging in various case size, i.e. 1210, 1008, 0805, 0402, 0201)

● Wire bonding

● Performed tests using various test equipment including spectrum analyzers, network analyzers, LCR meters

Classification PRIVATE

● © 2022 Qorvo US, Inc.

Qorvo Confidential & Proprietary Information

EDUCATION

De Anza College – Cupertino, CA

Associate of Science: Electronic Engineering

Santa Teresa High – San Jose, CA

HS Diploma: General



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