Mona N. Trahan

**** **** **., ** * Washington, DC 20007 n 202-***-**** n ad1g0t@r.postjobfree.com

Career Goal: Information Technology Professional

Reliable, highly driven ITIL v3 certified Information Technology Professional with strong capacity planning and management skills. Strategic thinker with the ability to analyze complex situations and creates new insights to improve business processes and maximize use of technology. Delivers and sustains Capacity Management services to optimize existing IT resources. Builds and maintains relationships across IT areas.

Software Languages: VBScript, C++, JAVA

Experience

Perspecta Enterprise Solutions, LLC – Chantilly, VA

Capacity Management Midrange Manager – US Department of Education: Federal Student Aid – 06/19 to Present

Security Clearance: 6C Public Trust

Primary on capacity management of mid-range systems and infrastructure under Perspecta for FSA (Federal Student Aid). Created and utilized logging system(s) to assist in identifying, classifying, and remediating all data storage within the NGDC (Next Generation Datacenter). This includes tracking of cost-savings, adding or removing, moving/organizing and migration of data or checking the status of all capacity related projects/service requests, and closure notifications, and CRQ/VCCR#s.

Maintained, and distributed the storage data via following weekly/monthly/annually comprehensive storage reports for FSA:

FSA NGDC (Next Generation Data Center) Monthly Storage Report by Application – Utilizing Micro Focus Operation Bridge Reporter (OBR) to created, gathered, and reported on the monthly trending patterns by application, identified the lowest and highest storage data utilization on the Physical, Virtual Machines, AWS Elastic Block Store Volumes (including databases) in the environment. Predicting their future expectations to determine rate of usage to make future recommendations for increasing or decreasing the storage disk space size.

FSA Oracle DB Storage Report – Utilizing Enterprise Manager for Oracle Database (OEM) to create, monitor, collect and informed FSA on the day-to-day ASM disk group performance and capacity storage analysis and growth rate for all of databases.

DCIR (Data Center IT Request) List – created, assembled, and informed FSA on the status of all Capacity related project activities including Federal Tax Information (FTI), EOL (End-of-Life) and Office of Management and Budget (OMB) M 21-31.

Application/Server Storage Reduction – grouped and identified FSA possible devices (Physical, Virtual Machines, AWS Elastic Block Store Volumes (including databases)) candidates for reduction of disk space storage in the NGDC environment meeting the criteria of being under 70% utilization for a period of (6) months.

These efforts resulted in the reduction of storage data and easily assisting FSA in identifying potential cost-savings while improving efficiency and performance in the environment. This does include the cost-effective opportunity in downsizing instances in Amazon Elastic Compute Cloud (Amazon EC2).

DIGITALSPEC, LLC – Fairfax, VA

Capacity Management Lead – US Department of Education: Federal Student Aid - 07/15 to 06/19

Security Clearance: 6C Public Trust

Responsible for lifecycle management, as well as, the development and deployment of new capabilities within the storage and backup infrastructures. Acts as the SME (subject matter expert) for all internal client needs and infrastructure projects. Accountable for the security, and implementation of new hardware, software, and capabilities for storage technologies. Provide leadership in establishing/improving and maintaining effective monitoring systems and tools, and managing the capacity of CPU, Memory, network and Disk utilization storage allocation, space, and replication strategies to collect and utilize data. Analyze and resolve problems related to storage systems and network storage solutions. Troubleshoot and restore complex storage problems across the enterprise related to replication strategies and storage strategies across wide area networks. Recover data when required. Provide recommendations on storage upgrades and supports project integration as required. Analyze cross-functional problem sets, identify root causes and resolves issues. Oversee and monitor performance, and when required, takes steps to resolve issues.

Provided database administrative support to the Configuration Management Database (CMDB) team by ensuring data accuracy within the Configuration Management Database (CMDB). Resolving data discrepancies, processing and submitting issues with both internal and external customers. Support resource allocation, capacity planning, networks/system modeling, and other planning activities. Provide CM related data and planning support to other network management functions and operational support systems.

Performed in-depth analyses as an FSA NetBackup database administrator with the Perspecta BUR Mainframe and Midrange teams on FSA NGDC NetBackup Backup Statuses. Management and maintenance for all database types within the FSA data centers used by FSA and for NextGen initiatives. Monitored and provided backing on-hand storage analysis, performed customer service and support on responding to Incident tickets and email requests. Performed complex technical, data analysis, creation of new records and information updates involving NetBackup support and problem resolution ensuring all failed backups are re-ran successfully. Provided technical support to ensure FSA security standards and requirements are meet in the database environments by conducting cost/benefit analysis in response to user requests.

Created and provided a monthly/annual deliverable for Storage Area Network (SAN) True-Up scalable assessment(s) focusing on the Windows, Mainframe, Oracle, UNIX, and Linux data to the time and administrative costs for managing future server/database/VTL assets. Reviewed, verified, validates produced SAN reports and compliant billing/invoices based on the Activity-Based Costing (ABC) methodology. Utilized extracted data from CLIN [Non-Mainframe Server, Database, Mainframe, Storage Services] invoices, Capacity Planning Reports, Source-to-Target and CMDB to provide a monthly performance, trend reporting, operating metrics (such as incidents, problems, monitoring, changes, storage, capacity, databases, and network, verification, and validation) to develop and submit the Capacity Management Server Count True-Up Report and Database Management Validation Report. Identified multiple data storage devices (including databases) in the environment with high storage amounts of unutilized storage. Resulting in the reduction of storage data and providing FSA with a cost-savings of over $3+ million dollars.

Conducted assessments to verify compliance with FSA Standards and Guidance – Certificate; Public Key Infrastructure and Transport Layer Security v1.3; NIST SP 800-47: Security Guide for Interconnecting Information Technology Systems; NIST SP800-52 Rev 1: Guidelines for the Selection, Configuration, and Use of Transport Layer Security (TLS) Implementations; System of Records Notice (SORN) for Policies and Practices for Retention and Disposal of Records.

LOCKHEED MARTIN, Rockville, MD - 02/12 to 7/15

Performance and Capacity Manager – US Dept. of Transportation Security Administration (TSA)

Security Clearance: Secret

Knowledgeable in differentiating performance issues from capacity concerns to narrowing down to the root cause and devise effective solutions. Utilized the capacity model when considering the utilization history, workload content, business forecast and technology issues to model alternative scenarios and costs to provide a solid basis for decision making. Delivered monthly deliverable reports, which included current utilization of data circuits, trends and forecasts. Assessed the impact/risk of capacity changes associated with unaccounted for additional end-users or devices or upgrades by conducting proactive investigations on overly utilized circuits. Conducted bandwidth utilization assessments and utilized knowledge of current and forecasted future demands to provide a capacity management recommendation(s) in Field Site Circuit Reports. Utilized the SolarWinds IT monitoring and management tool to gather and document the network performance trending data and forecasted future capacity requirements based on TSA defined threshold.

Endow with a strong analytical and statistical approach to bridging the communication gap through integrating business and technical issues to balance competing interests, conducted remediation with resources (Network, Security, and VoIP) of sites experiencing network circuit degradation and high bandwidth utilization contributed to issues with Office Communicator (OCS), Cisco Unified Media Server (Soft Phones), Outlook Web App (OWA), video streaming (from the Digital Media Server, CNN, ESPN, YouTube, and Netflix), Virtual Host/Virtual Domain Controller/PKI’s the responder software causing repeated attempts to download proof sets, Altiris or Symantec Antivirus definitions. Sites that were averaging over 80% in bandwidth utilization had significantly decreased to 60-70% of across the infrastructure. Maintaining this good quality of service, steady powerful analytics and recommendations provided TSA with cost-savings of over $2 million dollars for two years.

CRGT INCORPORATION – Reston, VA

IT Disaster Recovery Security Specialist – US Dept. of Homeland Security Immigration and Customs Enforcement – 11/10 to 11/11

Security Clearance: Secret

Provided accountability, leadership skills: overseeing and tracking numerous concurrent Systems Engineering Life Cycle Management (SLM) projects release through the entire lifecycle for the U.S. Department of Homeland Security: Immigration and Customs Enforcement (ICE). Engaged in the SLM process, defining disaster recovery and contingency plan requirements to be incorporated in system assurance and configuration processes. Knowledgeable of the systems development life cycle (SDLC) processes: creating and altering information systems, models, and methodologies in the development systems. Perform IT procurement research on: new hardware, BOM (Bill of materials estimating software), and services for alternate DR locations. Drafted, reviewed, analysis and coordinated Continuity of Operations Plans (COOP) and related emergency Disaster Recovery plans, assisted in developing and coordinating mission related exercise activities including post exercise reports, maintaining document library and providing assistance with coordinating site visits.

Reviewed and confirmed all ICE systems and applications - Recovery Time Objective, Recovery Point Objective, and Service Level Agreements throughout all SLM Stages. Attended in OCIO Change Management meetings and utilized feedback for Disaster Recovery approvals (identifying vulnerabilities and risk resulting from system implementation). Identified system integration of the component subsystems into one system and to ensure the subsystems function together as one system. Maintained and integrated - all BIA, ELMS, SLM Status Call Meeting(s), C&A project documentation, and OCIO DR Team Mailbox (email) data within the System Lifecycle Management (SLM) Disaster Recovery database. Observed and provided recommendations on SLM projects through the Certification and Accreditation (C&A) process based on archived assessments, reviews and audits, as well as technical testing and analysis certification evaluation reviews of the Information Security Risk Assessments (IS RA), System Security Plan (SSP), and other system life cycle documentation findings within FISMA. Strong familiarity with government regulations including FISMA, FIPS-199, Certification and Accreditation requirements related NIST 800 series special publications to ensure that overarching Federal, DHS, ICE policies and requirements are integrated.

UNISYS CORPORATION – Arlington, VA

Network Operations Center (NOC) Engineer - US Dept. of Health & Human Services (HHS), US Courts, US Census Bureau and US Dept. of Transportation Security Administration (TSA) – 03/07 to 10/10

Security Clearance: Public Trust

Provided unparalleled application performance monitoring management support for the servers (Windows, LINUX and UNIX) for the US Department of Health & Human Services (HHS), US Courts, US CENSUS Bureau and US Department of Homeland Security Transportation Security Administration (TSA). Responsible for providing the day-to-day support of the server Infrastructure that includes tickets, password resets, applications, user documentation, backups, hardware issues, and Windows Server Technologies. Monitored, detect, diagnose, resolve performance issues, tracked the up/down status, and analyzed real-time, in-depth, network performance statistics for routers, switches, wireless access points, servers, and any other SNMP-enabled device using SolarWinds Orion Network Performance Monitor dashboards.

Responsible and provided System Administration for the backup and recovery tape drive within the network-wide VERITAS NetBackup architecture. Monitored the daily proactive diagnostics to prevent or alert anomalies. Assisted in completing various backup and recovery tasks by performing reboots to resolve error messages, and restored data. Monitor system performance, server disk space, capacity limitations, track security events, and identify possible software, hardware and system problems. Duties include troubleshooting and resolving application and infrastructure issues, performed traceroute pings, building queries to ensure the accessibility of data for knowledge base issues. Utilize ArcSight to identify and prioritize security threats, organize and track incident response activities, perform audits and compliance activities and application vulnerability scanning.

COMPUTER SCIENCES CORPORATION – Alexandria, VA

Network Operations Center (NOC) Engineer - US Securities & Exchange Commission - 10/06 to 03/07

Security Clearance: Public Trust

Administer multiple mission-critical duties via Big Brother Pro, IBM Tivoli Net Cool, and HP OpenView Network Node Manager: to monitor, trend, measure performance and generate alarms based on user-defined thresholds on Windows servers, UNIX servers, Linux servers, web servers, websites, VM's, network devices, databases, applications, and any other device with an IP address. Supported the US SEC internal/intranet applications: email systems, active directory services, public Internet, Web services; network management platforms on the enterprise-wide system. Performed backup batching jobs for Linux and UNIX via PuTTY.exe. Performed network administration duties using CiscoWorks Internetwork Performance Monitor (IPM) to discover and address end-to-end network performance issues. Created real-time and historical reports for network troubleshooting, located and diagnose congestion and latency problems. Maintained user accounts in Windows Active Directory, mailing lists and related systems.

Modified and maintained the documentation of all systems, applications, and security and network configurations. Familiarity with most basic system administration tools and processes; can boot/shut down a machine, add and remove user accounts, use backup programs and disk utilities. Monitored and tracked outage events, scheduled network maintenance activities, incidents and used the knowledge base within Remedy and Heat to improve restoration times. Designed and maintained physical internal access database with tables for the US SEC NOC. Organized and implemented single logical repository allowing for easy manipulation, querying of the data, and knowledge base. Created a simply a high-level overview of the database system conceptual model to provide information of how the database system will eventually be implemented and utilized.

COMPUTER SCIENCES CORPORATION – Alexandria, VA

Disaster Recovery Technical Writer/Analyst - US Securities & Exchange Commission - 03/06 to 10/06

Security Clearance: Confidential/Public Trust

Supported and coordinated business resumption for disaster recovery situations at US SEC. Contributed and maintained the development of all enterprise Disaster Recovery policies, standards, procedures and guidelines. Assisted and documented the site-to-site failovers, workload redistribution, recovery, and fail-backs. Provided input on the development of Service Level Agreements, Recovery Point Objectives, and Recovery Time Objectives. Contributed to the formulation and maintenance of US SEC disaster recovery and business continuity plan to ensure timely and effective restoration of IT services and business resumption in the event of a disaster. Participated simulations and test runs of system disruptions to revise and refine plans. Investigated and selected locations for off-site storage of data and backups. Graphically designed data connections and report layouts utilizing Crystal Reports. The IT Disaster Recovery deliverable contained the operational status of vital records, critical business areas, a breakdown of system and network architecture requiring disaster prevention measures, any testing conducted with results, linked tables for Intel, Virtual and Physical Linux, UNIX, Oracle ASM databases, Business Objects Enterprise business views, and local file system information. Administered, developed, and maintained additional Ad-Hoc reports utilizing the LDRPS database.

CQ PRESS/SAGE – Washington, DC

Technical Support Specialist - Customer Service Department - 01/98 to 02/06

Issued and reset passwords to new and existing customers. Perform walkthrough to guide clients through how to use proxy server to access CQ Press website content. Managed base level IT support to collegiate and government clients. Supported customers with online billing and account issues. Resolve customer complaints and concerns with a strong verbal and negation skills. Trained new employees and explained protocols clearly and efficiently. Improved CQ Press efficiency and profitability by recommending CQ Press sell paper and electronic versions of their products. This increased their margins and reduced the cost of (paper) book returns.

Education

Women of Color STEM Received the 2014 Outstanding Achievement Award (OAA) – Technology Rising Star

ITIL v3 Foundation 2011 Certification Date: March 2016

University of the District of Columbia, Washington, DC –

Bachelor of Science in Information Technology (BSIT) - Anticipated Graduation Date: Spring 2026

Manage and skilled in: ServiceNow, Oracle Enterprise Manager, Oracle E-Business Suite, Micro Focus Operations Bridge Reporter, CA APM Introscope, MS Access, Tivoli Storage Manager, McAfee Database Activity Monitoring, Veritas NetBackup Oracle Cloud, VMware, HP 3PAR Storage System, HP Operations Bridge, EMC Vmax, HPE Command View, StoreOnce, DLM Management console, Micro Focus Security ArcSight ESM, SolarWinds Orion Network Performance Monitor, and HP OpenView.

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