Customer Service Representative
Resume:
Danielle Burns
P.O. Box ***
Moorhead, MS 38761
***************@*******.***
Excellent communication skills, organized and detail oriented
Specialize in how to solve customer service problems successfully
Manage products effectively and ensure stellar company experience
Skilled at resolving issues, adapting to specialized software and supervising a small team
Experienced customer service professional who excels at delivering efficient service clients
EXPERIENCE
Customer Service Representative
Sitel Group (Legal Zoom) Remote
December 2022 – July 2023
Assist customers with phone and email inquiries about order status, payments, refunds and site operation
Provide information about legal zoom services and products
Work on different product or process pilots focused on improving customer experience
Serve as liaison between customers and other departments to communicate information
Customer Service Representative/Technical Support
Sykes Enterprises (Simplisafe) Remote
August 2021 – December 2022
Educate customers on system installation/use, and assist in troubleshooting
Respond promptly, courteously, and knowledgeably to technical support inquiries
Utilize prior customer support experience to enable customer success and happiness
Use problem solving skills to solve customer issues and address concerns
Management Trainee
All American Check Cashing Cleveland, MS
March 2015 – April 2016
Research ways to increase profitability and lower risks
Provide administrative support with various tasks
Contribute to strategic planning
Learn company functions, policies and staff duties
Sales Associate
Allan's Family Shoes Cleveland, MS
August 2013 – November 2015
Improving engagement with merchandise
Provide outstanding customer service
Balance cash drawers, managing financial transactions and operating cash registers
Greet customers
Account Service Representative
Select Staffing (Cspire)
October 2011 – December 2011 Cleveland, MS
January 2012 – April 2012 Cleveland, MS
May 2013 – August 2013 Indianola, MS
Sell additional products and services to existing clients
Network to find new clients
Address clients questions and their concerns
Correctional Officer
Mississippi Department of Corrections Parchman, MS
January 2008 – March 2011
Enforce rules and keep order within the prison
Supervise activities of inmates
Inspect facilities to ensure they meet security and safety standards
Search inmates for contraband
Report on inmate conduct, escort and transport inmates
Management Trainee
Tower Loan Ruleville, MS
April 2007 – November 2007
Assist managers with daily tasks
Learn company functions, policies and staff duties
Research ways to increase profitability and lower risks
Contribute to strategic planning
Cashier
Double Quick Cleveland, MS
September 2006 – April 2007
Provide positive customer experience with fair, friendly and courteous service
Register sales on a cash register by screening items, itemizing and totaling customer purchases
Resolves customer issues and answer questions
Process return transactions
EDUCATION
West Bolivar High School Rosedale, MS
August 1998 – May 2002
Mississippi Valley State University Itta Bena, MS
Bachelor of Science in Business Administration
August 2002 – May 2006
Liberty University (online) Lynchburg, VA
Bachelor of Science in Multidisciplinary Studies
Concentration in Business, Education and Psychology
October 2010 – December 2013
SKILLS
Customer Service
Marketing
Training
Receptionist
Quick books
Cash Handling
Organizational Skills
Law Enforcement
Sales Force
Pure Cloud
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