Snigdha Datta

***** ******** **, *** ***, Plymouth, MN 55446

Phone +1-763-***-**** Email: ad1fzk@r.postjobfree.com

EDUCATION:

• Bachelor of Arts in (English) 1998-2001

University of Calcutta, Kolkata, West Bengal, India Subjects- English, education, Political science

• Diploma in Business Management 2003-2005

EIILM university, Kolkata, West Bengal, India

Subjects- Marketing management

PROFESSIONAL EXPERIENCE:

• Advertisement Executive in The Statesman LTD. (2005-2006) Received orders for classified advertising for newspaper by telephone or in person from customers to determine wording and dates of publication of classified advertisement. Collected payments for advertisements.

• Assistant Manager in Corporate Salary Department, Kotak Mahindra Bank. (2009-2011) Responsible for handling clients inquires, complaints offering solutions to meet customer needs. Provide account services to clients and promote Bank services and products. Ensure the salary payment systems is operating accurately for the clients by coordinating departments.

• Deputy Manager in Retail Banking, HDFC Bank. (2011-2012) Resolved customer service issues, opened new accounts, offer convenience services. Handling opening and closing of accounts and participated in marketing and sales activities. Handling customers documents and orders.

• Associate Manager – Customer Service in IndusInd Bank. (Jan,2012 -May 2012) Handled customer complaints, requests and inquiries and offering smart solutions. Identify and match customer needs with bank products and services. Answered customer queries, providing account information and maintaining the paperwork and entering the data in the system.

SKILLS:

Coordinating departments.

Resolving customer issues.

Ability to work independently as well as with teams. Data analysis.