Professional Summary

Excellent communicator with ten years in a demanding call center environment as a Customer Service Representative. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent customer service skills over ten years.

Experience

Health Advisor/Customer Service, Go Health, Chicago, IL 10/18 to 01/19

High Volume inbound calls on open enrollment for the state of New Jersey

Account Executive, Exact Data, Chicago, IL 07/18 to 09/18

Data Sales: phones, email, postal

Driver for Ride Share, Uber, Chicago, IL 12/17 to 07/18

Transported and dropped off passengers by utilizing a computer application

Call Center Lead/Customer Service Rep, SCR Medical Transportation, Chicago, IL 12/2015 to 07/2017

Answered 100 reservations calls/complete calls within 2:30. Scheduled trips according to the client’s request. Provided trip status update. Maintained metrics/supervised over a team of 60 representatives. Provided support to clients by addressing client’s inquiries, including concerns/escalated calls. Provided statistical performance coaching/feedback on a regular basis to team members daily. Submitted call center reports to management daily/weekly/monthly.

Phone Representative, Customer Contact Solution, Davenport, IA 07/2015 to 10/2015

Adhered to all federal and state compliance guidelines relative to retail mortgage lending. Answered150 to 200 customers service call daily and transferred calls to the appropriate department.

Various position, Labor Ready, Davenport, IA 01/2014 to 05/2015

Various duties

Call Center Representative, Focus Services, Clinton, IA 02/2013 to 11/2013

Answered 200 calls daily. Addressed and resolved customers inquiries regarding product information. Assisted with quality assurance and coached new representative. Acquired successfully an average of 30 new customers per month. Generate 30 percent growth in revenue.

Forklift Driver, Colony Brand Inc., Clinton, IA 09/2010 to 03/2012

Achieved production requirement. Loaded/unloaded stacked transported material. Reported all equipment failures to supervisor. Kept a clean and well-maintained warehouse in compliance of OSHA safety standards. Operated forklift/other machinery safely.

Education

Eastern University Illinois, Charleston, IL 05/1983 to 05/1986

Major: Communications

Skills

Creative problem solver, exceptional communication skills, MS Windows proficient, quick learner, strong client relations, training development aptitude, credit card processing, multi-line phone talent.