Customer Service Manager

Ashley Davis

Cell: 682-***-****

******.***********@*****.***

Objective

Secretarial: Highly organized and detail-oriented Secretary with strong communication and administrative skills, seeking a challenging position in a dynamic organization. Dedicated to providing exceptional support to executives and teams, ensuring smooth operations and efficient workflow. Committed to maintaining confidentiality, excellent phone manner, payroll experience, shipping/receiving, managing calendars, coordinating meetings, and delivering outstanding customer service.

Shift Lead/Service Manager in Food Industry: Results-driven Shift Leader with a passion for delivering exceptional customer service and driving team success. Seeking a leadership position in the food industry where I can utilize my strong communication, organizational, and problem-solving skills to ensure smooth operations and exceed customer expectations. Committed to maintaining high standards of food safety, training and developing team members, and achieving operational excellence. Running DCR's (daily cash reports), opening/closing duties, safe counts, running a cash register, inventory, placing and putting away a truck, leading a crew and being able to move around in each position as needed.

Professional Profile

Office Management

Website Content Developer

MTC Printing & Imaging

Microsoft Office

Inventory Database Administration

Excel

Crew/Shift Lead

Excellent Time Management/Organizational Skills

Effective Written and Verbal Communication Skills Experience

Chipotle Service Manager-Roanoke, TX: May 2022 to September 2023

Ensured established sanitation and safety standards are maintained

Overseeing office equipment and making sure office supplies are ordered

Daily monitoring of crew breaks, shift changes, shift meetings, and line schedules

Assist with the execution of marketing promotions

Collaborate with Management team to help resolve compliance concerns, complaints and document interactions

Training and developing future Service Managers

Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, office paperwork, etc.

HR task and technical support

Daily HAACP logs and Cash Reports

Ashley Davis

Cell: 682-***-****

******.***********@*****.***

Ensuring the line and reach-in cooler are organized and clean

Managing daily cleaning of the line, dining room, restrooms, and patio/Manage a master cleaning ledger for the entire restaurant

MTC Print Shop Associate Lockhart, TX: June 2021 to October 2021

Comb binding

Cutting

Mass production

Graphic Arts

Strict deadlines

Configure and create unique task specific artwork that is suited to the customers needs Salt Grass Steak House - Lead Server-Grapevine, TX: October 2018 to November 2019

Overseeing inventory database monthly

Maximized daily and weekly sales by ordering bar products and keeping a well-stocked inventory

Demonstrated leadership skills through interviewing and training new staff

Meticulously followed legal and sanitation policies

Provided fast, efficient, and friendly service

Provided an excellent dining experience, serving quality food, amazing drinks, and the very BEST customer service

Maintained a balanced cash till

Kept the bar neat and clean

Once a month Bar inventory

Opener/Closer

Harrison Creations (SpeedPro) - Secretary/Installer - Addison, TX: February 2016 to November 2017

Kept track of all incoming and outgoing orders

Scheduled installations

Maintained and updated company records, including client information, project files, and employee records

Managed office supplies and inventory, ensuring adequate stock was kept at all times/would make runs to store using company card to purchased supplies when necessary

Join other employees on installations or builds, providing the best quality service and always making sure that project is up to customer satisfaction

Handled all billing using PO’s when possible/updated past due invoices 2

Ashley Davis

Cell: 682-***-****

******.***********@*****.***

Used Microsoft Excel to keep customer database/product creation, amount ordered, pricing, date of sale, projected completion date

Answer telephones and direct calls as needed/take customer orders if it’s something we have done before

Collect quotes for pricing on specific customer orders

Created some graphic material, learned to do some digital designs through Photoshop

Cutting, printing, spec design

Education

Nimitz High School: 2007

Allgood Beauty Institute: 2018-2019

REFERENCES ARE AVAILABLE UPON REQUEST

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