Customer Service Specialist

Steve Mesamours

ad1fxo@r.postjobfree.com 305-***-**** Miami, FL. 33162

SUMMARY

Self-taught individual; Entrepreneur; Graphic Designer; Video Editing; Seeking remote work from home position. Customer Service Expert with over 10 years of Customer Service experience on site and/or in a remote setting. Ambitious and driven with strong work ethic and ability to thrive in a team-based environment or independently. Highly competitive, and detail oriented, ready to take on any challenge with a positive mentality.

SKILLS / CERTIFICATIONS

Customer Service 10+ Years Microsoft Teams / Zoom / Remote Desk

Bilingual – English / Creole Troubleshooting / Problem Solving

Technical Support / Remote Home Office Windows 10 / Mac OSX Virtual Assistant

WORK EXPERIENCE:

Member Service Specialist February 2023 – May 2023 Teleperformance Remote

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Took over [35] inbound calls per day

Delivered high level of service and support to each customer, paving way for future business opportunities

Member Service Specialist December 2020 – July 2022 VXI Global Remote

Work with Florida DCF as a customer service specialist assisting callers with completing applications, ordering, or replacing benefit cards.

Verifying every caller using personal self-identifiers to prevent and deter any fraudulent activity and social engineering.

Remote Tech Support / Customer Service February 2018 - September 2020 Support.com Redwood, CA

Provide technical support, troubleshooting and resolve customer concerns in a timely manner to meet company metrics and quotas.

Delivered high level of service and support to each customer, paving way for future business opportunities.

Security Officer March 2015 - October 2017

US Security Miami, FL

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

Checked passes and credentials of persons seeking to enter the property. Warehouse Worker February 2012 - December 2014

U.S Cold Storage Medley, FL

General warehouse duties, working in dry and climate-controlled environments, 30 below zero at times

Operating lift equipment, loading and unloading trucks, building pallets with Merchandise then wrapping them up with shrink wrap into trucks.

EDUCATION / TRAINING North

High School Diploma / North Miami Senior High School Miami, FL July 1998

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