Customer Service Project Management

Objectives

Detail-oriented corporate Event Manager/Coordinator seeking to further develop skills and experience. Strong project management and problem solving skills allow for superior customer service. Proven track record of creating fun and elegant events, from venue selection to set up to break down. Known for planning and supervising exciting events that draw in new business. Energetic, well-spoken, highly competent, capable, and resourceful events coordinator with proven ability to ensure the smooth operations of each event hosted, Equipped with strong leadership skills with experience in budget management, organizing annual conferences, receptions, promotional events, and much more. Seeking a reputable company, with high regard for teamwork, where my skills and passion will be value.

Experience

BAYCO THE PENTHOUSE

New York, NY

Receptionist

10/01/2022 - Present

Answered a multi-line phone system and transferred callers quickly and accurately to appropriate departments

Greeted visitors and provided information and assistance as needed

Logged and tracked maintenance requests for all properties

Maintain log book, including sign-in/out logs, front desk expenditures, and calls received

Pick up and sort daily incoming correspondence and deliver sorted mails to addressees

Manage front office reception area

China Events Group

Shenzhen, China

Event Coordinator

2010 – 2020

Coordinate and successfully organize a wide variety of events

Propose effective layouts for events and coordinate all staff management, event logistics, and internal/external communication functions throughout the event life cycle

Communicate with vendors, clients, city officials, and staff to retain customer loyalty and ensure successful organization of events at the internal and external level

Conducted pre-event and post-event meetings

Completed detail reports, hired, trained, and managed new personnel, and executed other tasks as assigned by supervisors

Developed and designed strategic marketing plans when necessary

Created event schedule

Education

National Academy of Managing Personnel of Culture and Art

Kiev, Ukraine

Variety Vocal

2004 – 2008

Chernihiv College of Music

Chernihiv, Ukraine

Class of Piano and Vocal

2002 – 2004

Bakhmach Secondary Educational School 4

Bakhmach, Ukraine

1994 - 2002

Skills

Event Planning

Marketing

Special Events

Corporate Events

Fundraising

Budgeting

Client Relations

Problem resolution

Operations Management

Exceptional communication and customer service

Supply Management

Staff Management

Adaptability focus

Leadership

Time management

Teamwork

Languages: English, Russian, Ukrainian

Self-Appraisal

I consistently met or exceeded my performance goals for the year, contributed to several key projects that helped the team achieve its objectives. I was able to successfully balance these new duties with my existing workload, as well as proactively sought feedback from my colleagues and managers throughout the year.

I used this feedback to make improvements in areas such as communication, teamwork, and time management. I helped motivate and inspire my colleagues to achieve their best work. I possess strong decision-making skills, unyielding dedication to my principles even in the face of opposition, and the ability to make clear and decisive choices during critical situations. As a reliable individual, I excel in effective time management and continuously strive to enhance my work habits. I work on improving my performance every day. I am punctual and stay active during work hours.

My commitment, honesty, and faithfulness are reflected in my interactions with both me and others. I have consistently met all deadlines, which demonstrates my effective scheduling and prioritization. I love my job and value performing well every day. I successfully navigated complex and ambiguous situations, using my strategic thinking skills to develop creative solutions that balanced short-term goals. I used my networking skills to build trust and credibility and advance our team’s objectives. I believe my professional skills and fast learning will be a great addiction to your team. I look forward to discussing my qualifications for the position in further detail, about your development plans, and hope that an interview might allow me to expand on how my skills could contribute.

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