MARK BEAL

C 972-***-**** ad1fwq@r.postjobfree.com Wylie TX 75098

SUMMARY ADMINISTRATIVE PROFESSIONAL

1Excellent Customer Service Skills: 16 years experience in managing multiple administration duties involving customer requests, newspaper back-issue retrieval, data entry, and other associated tasks within a major newspaper office environment. Allowed other employees to work at needed tasks without taking time for customers-increased efficiency.

2Records Management Expertise: Working knowledge of general library reference storage and cataloging systems. Hands-on skills in receiving, filing, and quick retrieval of files, records, and publications.

3Consistently Attentive to Detail: Excellent Writing, Grammar, and Internet Research Skills.

PROFESSIONAL EXPERIENCE

Bank of America Support Services (ICON consultants) April 2019-Dec. 2022. Fullfilment, quality contril and scanning for mortgage documents and mailing them out.

LASH Group-Nov. 2018-present. Benefit reverification project as contractor-Verify benefits for doctors to fax to them.

CVS Health-Nov. 2017-March 2018-Deal with prior authorization inquiries from doctors and insurance companies-do reports and provide documentation.

Inmar- May 2014-July 2017. Key in to system debit memos with codes and prices and print debit memos. Did recalls 2014-15.

Aegis Commnucations, 9/2010 to 12/2010 3/2011-12/2013, contract with Humana.

Enrolled people in Medicare Advantage and PDP plans.

Used Texas Life and Health License. Explained all plans.

Right Source enrollment in home delivery plans.

The Tampa Tribune ~ Tampa, FL Aug 1991 to Jul 2008

One of Florida’s largest multi-state newspapers owned by Media General. .

Customer Support Administrator

Received, processed, and entered all new subscriptions.

Reviewed and corrected new customer solicitations (Address, name, etc. error corrections).

Managed Back Issues and Mail Subscription services; receive requests for back issues

from outside customers.

Serviced daily walk-in customers by taking initial subscriptions, receiving and recording

payments, and selling premium items.

Balance d walk-in sales and cash receipts; delivered the cash box to the department safe at the end of the day.

Answered general customer service inquires. Handled subscription related issues and referred

non-subscription issues to the appropriate department.

Idlewild Baptist ~ Tampa, FL: Maintenance & Facility Set-up Staff

TKS Corporation ~ Miami, FL: Technical writer and Supplies Clerk

Miami-Dade Community College ~ Miami, FL: Library Assistant

EDUCATION AND RELATED ACHIEVEMENTS

Bachelor of Arts, Sociology ~ University of Miami

Masters of Library Science ~ University of South Florida

Graphic Arts Certification ~ Remington College (formerly Tampa Technical Institute)

Medical Office Assistant certification~PCI Health Training Center in 2009

Honors: National Merit Scholarship, Dean’s List ~ University of Miami.

Dean’s List, President’s Honor Roll ~ University of Miami

Six Sigma Yellow Belt, July 2017

Certified Pharmacy Technician-Nov. 2017

Important Characteristics: In very good health, willing to do what is necessary to succeed.

Contact this candidate