Rosemary Christina Luttrell

*** * **** **, ******** IN 46013

352-***-**** ad1fwl@r.postjobfree.com

OBJECTIVE:

To be in a challenging career where my skills and experience will be utilized to their fullest potential with room for growth and advancement.

ABILITY SUMMARY:

Technically skilled in Windows Operating Systems, Microsoft Office Suites, Internet Browsing Systems, Intuit Bookkeeping Software, Accounts Payable, Accounts Receivable, Collections, Multi-Line Phone Systems, Data entry, Payroll Processing, Inventory Processing and Verifications, Dispatching, Scheduling, Management of Employees, Filing, Typing, Faxing, Customer Service, Time Management, Detail Oriented, Organizational Techniques, American Sign Language, Interpretation, Transliteration, Healthcare Benefits Verifications, Medical claims filing, Some Advertising and Marketing, Some Sales

EMPLOYMENT HISTORY:

10/2020-11/2023 TTEC USA At Home Remote worker from home

BCBS - customer service agent, claims agent – Working in claims for healthcare field. Answering calls, filing claims, Verifying healthcare benefits with BCBS for both PPO and HMO employer benefit plans.

BofA – customer service claims agent – answering calls, filing new claims, filing complaints, submitting claim reconsiderations

02/2015-01/2019 Tampa Bay Times/Times Publishing 490 1St Ave. South, St. Petersburg, FL

Carrier/Driver

Daily delivery of products

Management of Customer Base

Customer Service

07/2014-11/2014 Apple Employment Services 15436 N. Florida Ave, Tampa, FL

Administrative Assistant

Reception, Filing, Faxing, Typing, Data Entry

Working with clients, children, and case managers to meet deadlines in a timely manner

Scheduling, Obtaining and Revising Court Dockets, Obtaining and Updating Medical Information

08/2012-04/2014 Ideal Dialogue Company 3810 Northdale Blvd., Tampa, FL

Quality Assurance Analyst

Evaluation of CS Agents

Submitting evaluations for Review and Coaching

Recommendations on areas of additional training

08/2008-06/2012 American Sign Language Services Inc. 3700 Commerce Blvd, Kissimmee, FL

Sign language Interpreter, Transliteration

Interpretation and Transliteration for the Deaf and Hard of Hearing

Interpreting in K-12 Educational, Medical, Employment, Legal, and Financial Settings

01/2002-10/2011 Bay Area Interpreting for the Deaf Inc. 803 E. Broad St, Tampa, FL

Owner/Operator

Interpretation and Transliteration in Educational, Medical, Employment, Legal, Financial Settings

Daily Business Management Duties such as AP, AR, Customer Service, Advertising and Marketing, Evaluation and Training of Interpreters, Scheduling, Billing, Payroll, Accounting

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