Administrative Assistant Customer Service

Anissa Martinez *** West Elk Trail #*** Carol Stream, IL 60188 815-***-**** *************@*****.***

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging vast customer service experience. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Manage time and priorities in multi-task environments.

Effective problem solver, able to assess situation and identify solutions.

Work as part of a team and maintain a professional and positive environment.

Microsoft Office Applications: MS Excel MS Word MS PowerPoint MS Teams.

Communication Platforms: Zoom Skype Google Meet.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

WORK EXPERIENCE

Ultimate Medical Academy – Carol Stream, IL 07/2021 – 03/2023

Full Time Student

Remained self-directed, motivated, and accountable for personal actions.

Came prepared for class and completed assignments on time.

Navigated new technology, utilized available resources, and set realistic expectations.

Full Time Homemaker – Carol Stream, IL 04/2020 – 07/2021

Homemaker

Ensured household duties were completed and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Moore Brewing Company – Huntley, IL 02/2020 – 04/2020

Hostess / Wine Taster / Customer Service

Answered inbound phone calls and served a major role in establishing the atmosphere for the guests.

Courteously greeted patrons and directed them to their tables or accompanied them to waiting areas until their tables were ready.

Took and scheduled reservations, assigned guests to tables suitable to the size of each group, escorted them to their seats, and provided menus.

Daylight Learning Center – Carol Stream, IL 08/2019 – 10/2019

Bright Horizons Family Solutions – Carol Stream, IL 01/2018 – 08/2019

Kiddie Academy – Carol Stream, IL 10/2017 – 12/2017

Kindercare Learning Academy – Carol Stream, IL 01/2017 – 07/2017

Teacher’s Assistant

Assured high priority of health and safety of the children.

Established appropriate limits to provide a fun, safe, and positive experience.

Set a positive example in conduct; maintained safety and cleanliness of the establishment.

Communicated with parents or guardians regarding daily activities, behaviors, and related issues.

Bulldog Ale House – Carol Stream, IL 07/2016 – 11/2016

Hostess / Wine Taster / Customer Service

Greeted patrons and took online orders.

Served a major role in establishing the atmosphere for the guests.

Directed patrons to their tables and ensured surroundings were inviting by making certain the front area is clean and organized.

Contact this candidate