Alana Bull
Kamloops, BC ● 250-***-**** ● ***********@*****.***
ALANA BULL ● 250-***-**** ● ***********@*****.*** 1 PROFESSIONAL SUMMARY
Hardworking and punctual customer service professional with 30 years’ experience in a wide variety of industries requiring a high standard of client/customer support services. Experienced supervisor and shop owner, flexible and dedicated. Looking for full-time work, immediately. HIGHLIGHTS OF QUALIFICATIONS
30 + years’ experience working in customer support services
Provided service with a focus on care and satisfaction for the customer
15 years’ working in manager/supervisor roles
Invoked leadership and mentoring skills in order to best support employees
Strong sales and negotiation skills with 10+ years of experience
Excellent communication skills that lend to strong relationships with customer, co- workers, and managers
Experienced at using conflict resolution skills in order to ensure best customer service process
Works well in a team as well as an individual
Class 5 driver’s license with reliable vehicle and clean driving abstract WORK EXPERIENCE
Nurse Next Door, Kamloops, BC 2020
Home Support HCA- On Call
Private Care, Kamloops, BC 2019 -2020
Personal Care Aid
Provided personal care and helped with ADL’s
Monitored clients health
Took client to appointments
Awesome Blossom, Kamloops, BC 2019
Florist
Active Care Youth Services, Kamloops, BC 2018
Live in Support Worker
Assisted youth with trauma and special needs well-being and safety
Provided medications to clients as per doctors’ orders
Helped with duties such as personal care, cooking and cleaning
Followed NVCI training when dealing with aggression Alana Bull
Kamloops, BC ● 250-***-**** ● ***********@*****.*** ALANA BULL ● 250-***-**** ● ***********@*****.*** 2 Sears Canada, Kamloops, BC 2017
Sales Associate - Shoe Department
Bryn Marl Care Home, Llandudno, UK 2014 -2016
Health Care Assistant
Provided personal care for teams of 8 or more patients
Charted and updated medical files
Ensured clients physical, mental, and spiritual well-being was taken care of Edelweiss Flowers & Gifts/ Bloom ’n’ Elegance Ltd 2011-2014 Owner
Bloom and Elegance, Whitby, ON 2009 -2011
Owner
Westshore Village Care Home, Whitby,ON 2008 -2009
Health Care Aid
Maribay Designs, Whitby, ON 2008 -2009
Senior seamstress / Supervisor / Upholsterer
The Village at Tauntan Mills, Whitby, ON 2007-2009 Health Care Aid
St Elizabeth’s Home Care Agency 2004 -2006
Personal Support Worker
Education
Canadian Institute of Floral Design Graduated 2009 Diploma
Personal Support Worker Graduated 2004
Diploma, Ontario