Customer Service Support

Alana Bull

Kamloops, BC ● 250-***-**** ● ***********@*****.***

ALANA BULL ● 250-***-**** ● ***********@*****.*** 1 PROFESSIONAL SUMMARY

Hardworking and punctual customer service professional with 30 years’ experience in a wide variety of industries requiring a high standard of client/customer support services. Experienced supervisor and shop owner, flexible and dedicated. Looking for full-time work, immediately. HIGHLIGHTS OF QUALIFICATIONS

30 + years’ experience working in customer support services

Provided service with a focus on care and satisfaction for the customer

15 years’ working in manager/supervisor roles

Invoked leadership and mentoring skills in order to best support employees

Strong sales and negotiation skills with 10+ years of experience

Excellent communication skills that lend to strong relationships with customer, co- workers, and managers

Experienced at using conflict resolution skills in order to ensure best customer service process

Works well in a team as well as an individual

Class 5 driver’s license with reliable vehicle and clean driving abstract WORK EXPERIENCE

Nurse Next Door, Kamloops, BC 2020

Home Support HCA- On Call

Private Care, Kamloops, BC 2019 -2020

Personal Care Aid

Provided personal care and helped with ADL’s

Monitored clients health

Took client to appointments

Awesome Blossom, Kamloops, BC 2019

Florist

Active Care Youth Services, Kamloops, BC 2018

Live in Support Worker

Assisted youth with trauma and special needs well-being and safety

Provided medications to clients as per doctors’ orders

Helped with duties such as personal care, cooking and cleaning

Followed NVCI training when dealing with aggression Alana Bull

Kamloops, BC ● 250-***-**** ● ***********@*****.*** ALANA BULL ● 250-***-**** ● ***********@*****.*** 2 Sears Canada, Kamloops, BC 2017

Sales Associate - Shoe Department

Bryn Marl Care Home, Llandudno, UK 2014 -2016

Health Care Assistant

Provided personal care for teams of 8 or more patients

Charted and updated medical files

Ensured clients physical, mental, and spiritual well-being was taken care of Edelweiss Flowers & Gifts/ Bloom ’n’ Elegance Ltd 2011-2014 Owner

Bloom and Elegance, Whitby, ON 2009 -2011

Owner

Westshore Village Care Home, Whitby,ON 2008 -2009

Health Care Aid

Maribay Designs, Whitby, ON 2008 -2009

Senior seamstress / Supervisor / Upholsterer

The Village at Tauntan Mills, Whitby, ON 2007-2009 Health Care Aid

St Elizabeth’s Home Care Agency 2004 -2006

Personal Support Worker

Education

Canadian Institute of Floral Design Graduated 2009 Diploma

Personal Support Worker Graduated 2004

Diploma, Ontario

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