Customer Service Technical Support

Chase Satchel Mobile, AL *****

Email: *********@*****.*** Phone: 256-***-****

LinkedIn: https://www.linkedin.com/in/chasesatchel/ Professional Summary

Dedicated and experienced IT professional with a strong background in technical support, logistics management, and industrial operations. Highly skilled in providing exceptional customer service, troubleshooting technical issues, and ensuring seamless operations. Currently pursuing a Bachelor's degree in Cloud Computing. Certified in Google Cybersecurity and IT Support. Adept at handling diverse IT challenges, with expertise in MacOS, iOS, help desk operations, and Cybersecurity. Proven track record of supervising teams and optimizing operational processes. Eager to leverage skills and experience in IT roles.

Work Experience

Tier 1 Mac+ Advisor

KellyConnect - Mobile, AL

May 2023 to Present

• Provide prompt and effective technical support to clients facing MacOS/iOS-related issues.

• Ensure a seamless experience with MacOS systems through resolution of software and hardware challenges.

Logistics Manager

Credence Capital LLC. - Smyrna, GA

September 2021 to May 2023

• Oversaw efficient coordination and dispatch of freight shipments, ensuring timely and cost- effective movement of goods.

• Maintained compliance with regulations and delivered exceptional customer service. Supervisor

Ranger Environmental Services - Atlanta, GA

September 2018 to 2022

• Managed and optimized industrial operations across diverse sectors, ensuring efficiency, safety, and quality standards.

Operator, Crew Leader, Supervisor

Video Industrial Services - Decatur, AL

September 2013 to September 2018

• Operated hydro-blasting and industrial Vac equipment, focusing on precision cleaning and surface preparation of industrial structures.

Education

Bachelor of Science in Cloud Computing

Western Governors University - Remote

December 2023

High School

West Morgan High - Trinity, AL

2006 to 2009

Skills

• Technical Support

• Customer Service

• MacOS, iOS, Linux

• Help Desk Operations

• IT Troubleshooting

• Cybersecurity Basics

• Logistics Management

• Supervision and Team Leadership

Certifications

• Google Cybersecurity Certification (September 2023 )

• Google IT Support Professional Certification (November 2023)

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