Angela Thornton Knox

Birmingham, AL ***** ad1ftr@r.postjobfree.com 205-***-****

An extensive background in Technical support / Sales inbound and outbound. Self-directed and self-motivated team player who also works well independently. Dedicated Associate with more than 30 years in retail and merchandising customer service, and sales client relations. Networking technical support, TCP/IP/DNS, VPN, operating systems window, Mac iOS expert. Handle KPIs and Sympathy and Empathy and Build rapport by addressing customer needs and offering exceptional customer service experience.

● Excellent written, and verbal skills Interpersonal skills ● Goal-oriented Sales expert ● Proficient in MS Office Suite /365

● Empathy and Sympathy ● Computer skills Customer Service Expert ● Technical support ● Anydesk Remote

● Superb Customer Service Satisfaction ● System and Situation Analysis ● Strategized IT- Helpdesk Technical ( Remote)

Cox Complete Care Sutherland Global Pittsford, NY Feb 2023- present

● Troubleshooting a variety of devices including phones, tablets gaming consoles, and PCs

● Setup and configuring new computer networks (including email and file transfer), printers, routers, scanners

● Organizing security software settings, diagnosing and removing viruses and malware

● Updating /Repairing operating system issues, including conflicts with drivers, organizing files and folders, and defragmenting hard drives.

Sales / Retention/ Technical Support (Remote)

AT&T Sutherland Global Rochester, NY Nov 2022 - Feb 2023

● Provide resolution to client problems troubleshoot devices and review clients' bills and

● Resolve conflicts, irate customers, email issues, upgrading phones, and adding lines

● Researching knowledge base articles, building rapport, showing compassion and empathy

● Answered high-call volume inbound calls. Protecting clients' Privacy and important information during our transactions

Executive Assistant CCO/ Sales Acquisition Coordinator (Remote) Allied Global BPO Des Moines, IA Aug 2021 - Oct 2022

● Sales- working with a corporate-level sales team on complex deals using B2B data software

● Connect with and close by communicating channels through salesforce calls, emails, Linked, zoom

● Independently reviewed clients' financial needs and provided recommendations for their call center

● Building lines through pipelines and closing deals increasing revenue Telecommute Sales Consultant

Allied Global / Sirius XM Des Moines, IA Oct 2020 - Aug 2021

● Putting our clients first by asking open-ended questions to provide solutions to best fit their needs.

● Cross-selling products for Sirius XM. Protecting client’s personal and private information

● Assisting clients with troubleshooting devices such as Alexa, laptops, Macs, mobile devices

● Streaming music on tablets in their vehicles and iPads, ios, and Windows Salon Manager/Trainer

Smartstyle Salon Trussville, AL April 2012 - Sept - 2019 Responsible for overseeing the overall operation of the salon hiring staff, weekly and monthly goals, and feedback. Managed a team of 12-14 Stylists, maintained and controlled inventory ordered supplies, developing scalable solutions that dramatically improved efficiency, productivity, implementing projects, and ability to increase revenue. Owner / Manager

Heavenly Angels Salon LLC. Irondale, AL Sept 2009 - May 2014 Marketing and building revenue, handling all fiscal responsibilities, controlling inventory, and ordering supplies. Prepared and deposited daily earnings, responsible for hiring and payroll distribution for 8/10 employees. Obtained and reported.licensure, schedule clients for service, and schedule stylists for staff coverage via phone and in person.

Telesales Representative / Collection

Cingular Wireless Hoover, AL Mar 2003- Aug 2008-

Answered high-volume incoming calls made outbound calls to collect payments, and made arrangements to collect payments. Sold plans, phones, and accessories and educated clients based on what was said to best fit their needs. Education

College Daley College Cicero, IL

Microsoft Digital Literacy / Microsoft Unlimited Potential Parker High School Chicago, IL

Diploma

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