Customer Service Client Care

JENNIFER LECKEL

Methuen MA 978-***-**** *************@*****.***

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Knowledgeable professional possesses detailed understanding of principles, methods and procedures. Develops custom treatment plans to assist diagnosis and treatment.

Skills

Conflict Management Expert

Microsoft Office Proficient

Risk Assessments Proficient

Individual & Group Counseling Skills

Excellent Crisis Intervention Skills

Excellent Customer Service Skills

Experience

Peer Specialist 10/2019 to 01/2021

Beth Israel Lahey Health Lawrence, MA

Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.

Adhered to ethical principles and standards to protect clients' confidential information.

Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Collaborated closely with treatment team to appropriately coordinate client care services.

Developed strong and trusting rapport with patients to facilitate smooth, quality care.

Mental Health Counselor 10/2018 to 09/2020

Justice Resource Institute Tewksbury, MA

Work closely with children with disabilities and on the autism spectrum

Collaborated closely with treatment team to appropriately coordinate client care services.

Documented service plans, treatment reports and progress notes.

Organized treatment projects that focused on problem solving skills and creative thinking.

Helped children learn to persevere with challenging tasks and build resilience for later educational efforts.

Drug and Alcohol Counselor 04/2017 to 09/2020

Vinfen Lawrence, MA

Identified treatment goals based on individual diagnosis and history.

Guided clients in developing skills or strategies for dealing with problems or stress

Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to addictions recovery.

Supported and counseled clients with drug and alcohol addiction.

Education and Training

Associate degree: Alcohol and Drug Counseling 05/2013

Salem State University/Northern State University Haverhill, MA

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