Business Development Case Management

SUMMARY

Seasoned Small Business Owner with * years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Labor Relations Focus and Follow-Through, Records Organization and Management, Goal Setting, Business Leadership, Budgeting and Forecasting, Purchasing and Procurement, Performance Improvements, Documentation and Reporting, Work Planning and Prioritization, Staff Management, Quality Assurance, Customer Relationship Management, Project Management, Team Leader, Customer service excellence

EXPERIENCE

CVS HEALTHCARE Hartford, CT 12/2014- present

Case Management Assistant

Prioritized calls, messages and email to smoothly manage case-related communications.

Managed intake and maintenance of patients' medical records.

Uploaded, reviewed and tracked daily mail into case management system.

Performed assessments to determine individual limitations and strengths.

Connected individuals with relevant community resources and coordinated referrals.

Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.

Maintained accurate records and documented client data in company databases.

Safeguarded patient privacy with strict adherence to HIPAA protocols.

Made referrals to utilize community resources for resident's needs.

Interviewed potential clients, collecting personal information to determine eligibility for social assistance.

Answered questions and responded to inquiries to deliver high level of service to patients.

STATE FARM INSURANCE COMPANY Ballston Spa NY 11/2003-12/2014

Total Loss Assistant

Answering phones incoming Phones and making calls to customers and claimants. Supporting our customers through personal caring and simple instructions. Proactively investigated Title documentation, accurately documenting the files, processing for sales of vehicle.

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