Carrie A. Lee

Joliet, Illinois 815-***-****

ad1fpd@r.postjobfree.com linkedin.com/in/carrieleedesigns www.calee.me Objective

To create elegant and intuitive digital experiences within a progressive and stable organization Expert Competency

Over 15 years in user-centered web application design; specializing in interaction design, user research, information architecture and usability testing for complex, data-driven desktop and mobile applications Skills

Advanced: Figma, Pendo, UserZoom, Sketch, Axure, InVision, HTML, CSS, Adobe Creative Suite, G Suite and MS Office

Intermediate: JavaScript, Node.js, React, XML, SQL, XAML, Morae, Filmora and SharePoint Designer

Methodologies: Lean UX - Agile/Scrum, User-Centered Design and Goal-Directed Design Professional Experience

5/2022 to present TriNet Staff UX Designer Remote Chicago, IL

As design lead for the Financial Services side of TriNet, I work directly with product managers, developers, QA analysts, content writers and the user research team on all UX activities for our Payroll, Expense and Time Off applications.

Responsibilities include helping product managers solidify requirements, creating high-level design concepts during discovery, doing competitive research, assisting with usability test plans, advocating and educating on accessibility as well as creating interactive prototypes and detailed UI specifications for agile/scrum developer implementation.

As one of 4 UX leads, I work collaboratively to help the team grow and advance the company’s new design system, and to help test and implement new UX processes related to design system governance and measuring success of designs. 6/2021 to 5/2022 Kentik Sr UX Designer Remote Chicago, IL

Daily collaboration with product management, marketing and engineering for the UX design of the core network observability platform, including network traffic monitoring, shared insight bookmarks, and a public insight Library.

As one of 2 designers on the team, I was also responsible for helping to grow and mature the company’s design system and help to establish reusable patterns and components for the organization; and work within a product-led growth model. 5/2019 to 5/2021 Wells Fargo Product Designer Oakland, CA

Working with product owners, product managers, developers and QA analysts on the business side, as well as content strategists, interaction designers, visual designers and the accessibility team on the UX side, I’ve been responsible for leading UX activities in order to solidify design direction, deliver interaction design specifications as well as peer review and oversee final delivery and acceptance of content for two Wells Fargo teams, Home Lending (50%) and Claims (50%).

As part of the Home Lending, PCTA (persistent call to action) team, I am the primary UX contact for discovery on a new mobile-first, bottom-drawer design pattern from leading collaborative design sessions and usability testing to final specifications for an advanced multi-state drawer; as well as integrating drawer with third-party applications.

As part of the Claims scrum team (Dispute Transaction journey), I am the primary UX contact for the dispute transaction user flow. Projects have included adding a new high-frequency modal; adding and updating complex conditional page content around things like duplicate claims and multiple cards within a claim; as well as creating a design strategy for updating content and components throughout the journey to meet changing corporate standards. 2/2018 to 5/2019 Valimail Sr UX Designer San Francisco, CA

As the only designer on the product team, I led the design effort for the company’s initial suite of products; an automated email software solution for anti-phishing defense, brand protection and compliance. Products include Enforce (both the branded and white-labeled version), Deliver, Defend and Domain Inspector.

Responsible for designing email reports, as well as internal tools to help streamline business functions like the internal domain reporting and classification tool, as well as a query builder and report exporter for DMARC email reports.

Responsible for leading design kickoffs and whiteboarding sessions; creating wireframes, high-fidelity prototypes and detailed design specifications; conducting user interviews and usability tests as needed, as well as creating and maintaining the product design system to help ensure consistency of components across products.

Worked closely with cross-functional teams including engineering, customer support, marketing, IT and sales. 11/2016 to 2/2018 UrbanFootprint Product Designer Berkeley, CA

As employee #17, I was responsible for end-to-end UX planning and design for UrbanFootprint – a cloud-based, geo- spatial urban planning web application for architects, builders and city/regional/urban planners using geographic mapping, curated data and spatial analytics to help the public and private sector plan smarter, sustainable and more efficient cities. 6/2013 to 11/2016 Hologic Sr Interaction Designer Sunnyvale, CA

Responsible for user research, interaction design, usability testing, and leading junior designers for a generative, web-based, FDA-approved, 3D mammography application for radiologists called Prima (1.0, 1.1 and future release 2.0).

Conducted user interviews, heuristic evaluations, environmental profiles and contextual inquiries.

Lead collaborative brainstorming sessions with stakeholders to define business requirements.

Translated customer needs and business requirements into simple, intuitive, user interface solutions from low-fidelity wireframes to high-fidelity interactive prototypes; as well as created detailed use cases and UI specifications using Axure.

Planned, facilitated and moderated both formative and summative, task-based usability studies.

Defining application theme and style guidelines as well as working closely with the development team during implementation.

Other duties as assigned, including designing a new graphical interface for breast density reports and concept prototypes for a new mammography keypad - both for radiologists.

1/2012 to 6/2013 Model N UX Designer Redwood Shores, CA

Responsible for ensuring the company’s two complex, web-based revenue management applications (Life Sciences and High Tech) had exceptional user experiences by conducting user research, designing interactive prototypes, creating user interface specification documents and facilitating usability studies.

Created process flows, information architecture diagrams, wireframes, storyboards, and other artifacts to effectively communicate design to product managers and developers mainly using Axure. 6/2010 to 1/2012 E*TRADE Financial Experience Architect, Active Trading Menlo Park, CA

Responsible for user research, interaction design and usability testing for Power E*TRADE Pro, an active trading product, as well as certain feature enhancements for the MarketTrader product and the E*TRADE website.

Created usability test plans and facilitated formal usability tests, as well as produced reports for recommended feature enhancements and improvements.

Conducted user research – including feedback sessions, environmental profiles and contextual inquiries.

Conceptualized and designed user interaction prototypes from paper prototypes and wireframes to high fidelity designs, as well as created detailed user interface specifications – mainly utilizing iRise. 2006 to 2010 UX/UI Design Consultant Chicago, IL / San Francisco, CA

Clients included: Visa, Jamba Juice, Illumina, Hirsch Electronics, BeavEx, O2 Bank, City of Auburn Indiana, SF Match, Your Choice Living, 8x8, Federal Signal, and the Chicago Police Department.

Projects included: a merchant Surface tabletop application; a commercial multi-monitor security application; a medical residency student matching application; a consumer-facing web application for a city government; a mobile touchscreen application for a large police department; a series of wireless medical device applications for a healthcare organization; a voice-over-IP web conferencing portal; genetic analysis instrumentation software with companion web and mobile monitoring applications; as well as design and customization of several corporate SharePoint intranets.

Created wireframes, high and low-fidelity concepts, and HTML/CSS prototypes for web/mobile applications; as well as conducted user research activities like environmental profiling and card-sorting, and iterative usability testing. Education & Certification

Certified User Experience Analyst (CXA) 2015 - Human Factors International, San Francisco, CA

Master of Science (MS), Human-Computer Interaction - DePaul University, Chicago, IL Organizations

User Experience Professionals Association

Human Factors & Ergonomics Society

Women Who Code

Tech Ladies

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