L O O K I N G T O R E L O C A T E .

Saint Marys, GA 9 1 2 -689-8 1 07 r egina2572@i c l oud.com

R E G I N A G R E E N

S U M M A R Y O F Q U A L I F I C A T I O N S

** ***** ** ********** **** corporate policies and security protocol 20 years of customer relations, sales, and risk management 10 years in the logistics and security industry

10 years of supervisory and quality control experience P R O F E S S I O N A L S K I L L

Team Building

Data Entry

Customer Service

Organization Skills

Conflict Resolution

Customer Retention

Upselling/ Cross Selling

Training/ Coaching

E D U C A T I O N

Educational Qualification

W O R K E X P E R I E N C E

Amazon Fulfillment Center/ Logistics Coordinator

Jacksonville, Fl

Mastered logistics procedures via safety, freight, and risk management Maintained order efficiency by working swiftly and accurately 2021 - Today

eBay Enterprise / Escalations Team Lead

Brunswick, Ga *Closed Due to COVID

2014-2021

Maintained vendor relationships though customer retention and problem solving Answered 60-80 calls per day using Salesforce CRM

Handled escalated customers by using people skills, issuing refunds, and senior level overrides Supervised 15 employees and interviewed potential new hires Maintained quality control by grading and coaching employee calls. Family Dollar / Cashier

Brunswick, GA

2012-2014

Exceeded loss prevention and sales quotas with communication skills Handled cash and credit card information

Balanced cash drawer and vault

Freight Management

Microsoft Use

SecureTech / Site Supervisor

Brunswick, GA

2009-2012

Handled Human Resources for 5 employees by scheduling, training, and processing payroll Utilized proper security protocol at main entrance Coordinate deliveries by logging pick ups and drop offs University of Phoenix, Associates in Business Heath Care

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