It Support Help Desk
Resume:
CURRICULUM VITAE. HELP DESK SUPPORT ASSISTANCE / IT SUPPORT
Name: Mr. Benjamin Adjei
Date of Birth: 26 December 1986
Nationality: Ghanaian
Marital Status: Married
Telephone Number: +233********* / +233*********
Language Spoken: English, Hausa, Japanese
Email Address: **********@*****.***
OBJECTIVE I am an enthusiastic, confident and self-motivated individual with a well-developed Project Management and IT Skills combined with a flexible attitude towards work. Known for increasing productivity and relieving workload of managerial staffs.
Proven efficiency with an ability to quickly learn and navigate any computer networking, hardware and software programs. A polite and friendly individual who can handle unexpected changes in schedule or situations with ease, grace, and confidence. Strong IT and team leading skills to design, plan and implement office administrative and networking programs.
SKILLS &
ABILITIES
· Outstanding organizational and time management skills.
Microsoft certified IT professional.
Good knowledge of Internet security and data privacy principles.
In depth understanding of diverse computer systems and networks.
Good communication skills.
Team leader
Excellent diagnostic and problem-solving skills.
Strong hardware & networking skills.
Attention to detail.
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EXPERIENCE Bentech System Engineering & IT Solutions, Freelance IT Management & Trading Enterprise.
Offers IT support and services to companies and micro scale organizations. Maintaining the standard and the new development of the organizations to meet it objectives.
Scheduling upgrades and maintenance without interrupting workflows. Great abilities in customizing and building of high-end computer systems. Good in operating and troubleshooting Linux systems, Windows systems and Apple systems.
Install and configure appropriate software and functions according to specifications.
Maintaining and repairing hardware’s including peripherals devices. Providing technical direction and giving training to coworkers about networking systems.
Assist with installation, troubleshooting and diagnosing hardware and software issues.
Setting up computer networks and assisting employees and customers with IT- related problems.
Designing and installing computer networks, connections and cabling. Fixing problems in LAN infrastructure and testing and configuring software
• I have more than 10 years’ Experience in Electricals Electronic Engineering. House wiring, Plant and Solar System installation and repairing. Smartphones and Laptop/Computers repairs. I also have Excellent IT System Engineering and Software Applications Skills. Tech Mahindra, Tigo Ghana (Contract Job) Server Installations, Upgrading and Implementations
2012 to 2013
Designing and installing well- functioning computer networks and systems. Implementing and configuration of new servers and call centers work stations. Page 3
Install internet connections and electronic cabling. Performing troubleshooting on system failures to maintain long-term efficiency within an area.
Installing machines and PCs.
Replacing, maintaining, troubleshooting network, CAT6 and telecommunication equipment such as fiber optic data cables, coaxial cables, telephones, phonelines, wireless access points, transmitters, receivers, routers, firewall equipment, switches, media converters, power distributions etc. Prince-Phill computer services IT Chief Technician 2008 to 2012
Perform troubleshooting to diagnose and resolve computer problems (repair or replace parts, debugging etc.).
Maintain records of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Provide orientation and guidance to users on how to operate new software and computer equipment.
Ensure security and privacy of networks and computer systems. Euro foods (Adass) Machine operator
2006 - 2007
Maintaining factory machinery.
Ensuring the smooth and efficient running of machines. Following standard operating procedures and health and safety guidelines. Carrying out routine maintenance.
Fixing machines that have broken down.
Measuring raw materials and feeding them into the machines. Page 4
EDUCATION
INSTITUTION CERTIFICATION
Ghana Technology Institute MCSE Engineering
(2012 - 2013)
Ghana Technology Institute A+ AND N+ (Certificates)
(2008 - 2009)
Koforidua Boys Vocational /Technical School - National Vocational Training Institute (NVTI) in Electricals and Electronics
(2004 - 2007)
Great British Martial Arts Figuration Shotokan Karate (Brown Belt)
(2004 - 2007)
East Legon Presby Junior Secondary School – Basic Education Certificate Examination (BECE)
HOBBIES Exercise, Computing, Outing/Travelling, Basketball and voluntary work.
REFERENCES Pastor Edward Fiifi +233*********)
The Director, Ghana university of Technology +233********) Mr. Emmanuel Nmashie Doku Custom, Exercise and Preventive Service (CEPS)
Contact this candidate