Customer Service Human Resource

YOLANDA MERRITT

Camilla, GA ***** 813-***-**** **********@*****.***

ABILITIES

Ability to Multi-Task Quality Control Invoices

Customer Service

Positive and Confident

Displays professionalism

Dependable, Reliable

Scheduling / Correspondence

Invoices / Shipments

Detail Oriented

Displays courteousness

Microsoft Office Proficient

Written & Verbal Correspondences Chart &

Records Reviews

Committed to assistance and support of others

PROFESSIONAL EXPERIENCE

04/2022 - 05/2023 Highmark Health & AHN Allegheny Health - WFH Human Resource Customer Intake Coordinator

● Responsible for performing variety of human resource support duties

● Salesforce service requests are answered in timely manner, or closed 05/2021 - 12/2021 On Process Technology Incorporated, AT&T, Verizon - WFH Customer Care Rep

● Received over 150-300 inbound calls per day and made over 200-250 outbound calls from and to. Customers who had internet, also insurance on devices and equipment that needed to be returned. 02/2020 - 05/2021 Skybridge Americas, Shoe Carnival - WFH Customer Service Agent.

● Helped a large volume of customers over 80-150 every day, and over 200 during holidays.

● Analyzed customer service trends to discover areas of opportunity and provide feedback to management. 08/2020 - 01/2021 Sitel - WFH Customer Service

● For PSCU-Fraud Answered 25-50 inbound calls per day, and maybe 10 outbound calls throughout week. From customer's with credit or debit card issues

03/2020 - 07/2020 TTEC Teletech - WFH/ Customer Service Representative

● Answered 50 -100 inbound calls from customers that needed help with health benefit balances, shopping, changing information in system, shipping out catalogs, and canceling orders. 08/2018 - 01/2020 Teleperformance USA Corporate - WFH Customer Service Technician

● Taking 100-200 inbound and 20% outbound calls from customers with apple devices, phones, computers, air pods, tv, and accessories.

11/2017 - 04/2018 Sykes Enterprise Inc - WFH Customer Service Representative

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

EDUCATION & CERTIFICATIONS

Associate of Applied Science / Fortis College Centerville Ohio • 04/2010 Medical Billing And Coding

ICD-9/CPT Coding, Insurance Verification

Medical Records Management

HIPAA, HCPCS compliance and credentialing

Medical Transcription, Medical Terminology

3.00 GPA

Certification

Henry Harvey Education • 12/2020

Teaching English As A Foreign Language

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