KENISHA JEFFERSON

**** ********* ****** *******, ** 38127 Tel. 901-***-**** ad1fiv@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with administrative skills. Sets high standards for self and others to produce accurate and compliant documentation. Talented team member who creates a positive working environment.

Experience using Microsoft Office Suite (Word, Excel, PowerPoint); Typing Speed: 40 WPM.

KEY QUALIFICATIONS

Basic coding skills for ICD/CPT Third Party Medicare Medicaid HMO PPO CMS1500 Claim Form Billing Billing Cycle Claims Appeal Process Electronic Health Records EHR / EMR Greenway Computer Information Systems HIPAA Compliance Anatomy & Physiology Meaningful Use ICD-9/ICD-10 Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration Medical Billing Medical Records Management Release of Information Medical Laws & Ethics Principles of Management Medical Transcription Office Accounting MS Office / MS Word Pathophysiology for Medical Office

EDUCATION

Ultimate Medical Academy Associate of Science in Health Sciences - Medical Administrative Assistant, 2017

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management.

The Hair Design School Cosmetology, 2013

Paducah Area Technology Center Cosmetology, 2008

PROFESSIONAL EXPERIENCE

Baptist Memorial Hospital - Memphis, TN 01/2020 - Present

Medical Receptionist

Cleans hospital patient rooms, baths, laboratories, offices, halls, and other areas: Washes beds and mattresses, and remakes beds after dismissal of patients.

Keeps utility and storage rooms in clean and orderly condition.

Distributes laundered articles and linens.

Replaces soiled drapes and cubicle curtains.

May disinfect and sterilize equipment and supplies, using germicides and sterilizing equipment.

Teleconnector – Memphis, TN 01/2018 - 08/2019

Customer Service Representative

§Managed large amounts of inbound and outbound calls in a timely manner.

§Followed communication “scripts” when handling different topics.

§Identified customers’ needs, clarified information, researched every issue and provided solutions and/or alternatives.

§Built sustainable relationships and engaged customers by taking the extra mile.

§Kept records of all conversations in call center database in a comprehensible way.

§Frequently attended educational seminars to improve knowledge and performance level.

Crittenden Adult Care Services - Memphis, TN 04/2018 - 05/2018

Medical Receptionist

§Managed the flow of information in the medical facility.

§Set up appointments, scheduled exams, organized paperwork and distributed information via telephone and email.

§Handled additional administrative tasks while supporting and adhering to the center policy and procedures and protocol for office staff.

Home of Elderly - Paducah, KY 06/2015 - 11/2016

Home Health Aide

§Assisted seniors with physical and developmental disabilities in areas of personal care, home making including meal preparation, and planned recreational activities.

§Provided a well-balanced diet prepared to meet individual needs.

KidsCare - Paducah, KY 06/2007 - 02/2017

Childcare Provider

Created and maintained a warm, secure and affectionate climate for young children.

§Nurtured children and organized age-appropriate activities.

§Provided extra assistance to students with special needs, such as non-English speaking students or those with physical and mental disabilities.

§Instructed and monitored students in the use of and care of equipment and materials to prevent injuries and damage.

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