Data Entry Customer Service

Sheri L. Robinson

**** ********* ** *** *, Columbus, OH 43232 614-***-**** ***********@*****.***

Professional Summary

I have twenty years of mailroom operations experience at Nationwide. My knowledge in administration and clerical procedures has assisted with my leading and training of associates in all aspects of processing and distribution of agent mail. I have proven knowledge of service policies and practices, postal rates, processing requirements for all classes of USPS mail.

Areas of expertise include:

●Continuous Improvement

●General Clerical Duties

●FedEx Shipping

●Excellent oral and written skills

●Process Management Techniques

●Data Entry

●Microsoft Word, Excel, Access

●Excellent organizational skills

●Customer Service

Employment Overview

Lead Mail Clerk – Nationwide, Document Solutions, Print Finish Mail - 02/24/1997 – Present

●Provides procedural direction to the team

●Monitors training procedures and performs training duties

●Acts as the technical and operational liaison with other departments

●Performs team duties on an ongoing basis, lead the team in all mail services activities and operations including: receiving, sorting, routing, and distributing incoming mail as well as collection and processing of outgoing mail

●Sorting incoming mail, processes outgoing mail, processes UPS packages, provides backup coverage for agent sorting as needed

●Update standard operating procedures for agent mail

●Assists the supervisor with other work assignments as needed

Accomplishments

●Continuous Improvement White Belt Certified

●Toastmasters Club

●Ethics at Nationwide

●0365 Wow! Excel 2013 Self Training

●Technology Trends Foundational Learning

●Understanding and Safeguarding Confidential Information

●Workplace Safety – Active Shooter Training

●Annual Substance Free Workplace Training

●Information Security and Privacy Training

●Fall Protection – Safety Training

●Preventing Back Injuries – Safety Training

●Preventing Slips, Trips and Falls – Safety Training

●Hazard Communications – Safety Training

Community Involvement

United Way, Mid-Ohio Food Bank, Nationwide Children’s Hospital - Columbus Marathon volunteer

Licenses and Professional Certifications

OSU Barber’s stylist certification, Kroger’s Retail School, USA Secretarial School

Education

Marion-Franklin High School Diploma

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