Quality Assurance Customer Service

SS Sana Sultan

Edison, NJ ***** 917-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. SKILLS Product and Service Sales

Cash Management

Cleaning and Sanitizing

Money Handling

Software Quality Assurance

Knowledge

QA Methodologies Mastery

WORK HISTORY CASHIER 07/2019 to CURRENT

Shoprite Store Edison, NJ

Greeted customers entering store and responded promptly to customer needs..

Addressed customer needs and made product recommendations to increase sales.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Answered questions about store policies and addressed customer concerns.

Built relationships with customers to encourage repeat business. QA ANALYST 08/2015 to 10/2016

Us Nets Edison, NJ

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies. Developed and maintained quality assurance procedure documentation. Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training. Performed standard first article inspections and random sampling inspections to verify adherence to customer standards. EDUCATION BBA Business 07/2009

Karachi University, Pakistan

CERTIFICATIONS

Certified quality assurance quality control, [Company Name] - [Timframe]

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