ANA PAULACRUZ

ANA PAULA CRUZ

786-***-**** – ad1fem@r.postjobfree.com

Skills Summary

I am very committed to the responsibilities and duties assigned to me, taking everything very seriously. I respect and follow schedules and work hours. I am committed with my job and therefore I can be available longer hours should the employer need it. For me embracing the company also means embracing the company’s clients. I understand that clients are a key to a business’s success.

Education

• Universidade Federal de Pernanbuco (UFPE) — Bachelors Degrees in Languages and Teaching Science and Psychology - Graduated in 1997.

• Universidade Federal de Pernanbuco (UFPE) — Master’s Degree in Psychology Teaching - Graduated in 2001.

Languages

• Portuguese (native) and English (fluent)

Work Experience

• Envoy Air - American airlines Group Custumer Service representative agent - Miami Internacional Airport april 2019 to present date

* FUNDAÇÃO VAMOS FALAR PORTUGUÊS - Miami ( Aug 2019 to present date )

Teacher : Portuguese program for children from 5 to 11 years old .

* NORRIS N BROAD COMMUNITY CENTER -BAL HARBOR ( Feb 2020 to Present date )

Portuguese Teacher ( after school program ) for children from from 6 to 11 years old .

* LATAM AIRLINES - Miami International Airport (Dez 2019 to Present date )

Customer Service Agent

• DIVINO MESTRE SCHOOL – Recife, Brazil (Jan-2009 to Dec-2018)

o PSYCHOLOGIST

Coordinated the bilingual Portuguese-English program for children from 2 to 10 years old; provided psychological orientation to the students helping them to achieve their best performance in school; and provided phycological orientation to parents and other family members as well.

• TAM BRAZILIAN AIRLINES – New York, USA (Jul-2008 to Dec-2009)

o CUSTOMER SERVICE AGENT

Provided preferred boarding and arrival support to clients and assisted them at the airport VIP designated areas and through Customs.

• EDELSTEIN FAMILY, New York, USA (Sep-2004 to Jun-2008)

o PERSONAL SECRETARY

Assisted the family’s household governance in several different aspects and matters; provided secretarial services, scheduling appointments and itineraries.

• MELTOUR TRAVEL SERVICES – Recife, Brazil (Aug-2001 to Apr-2004)

o TOUR GUIDE

Coordinated groups of up 200 people providing them tour-guiding and translation services during trips to the United States.

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