Customer Service Agent
Resume:
*********.*********@*****.***
Tarrytown, New York
C O N T A C T
P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Ability to work as a team
Flexible to changes
Work under pressure
Customer service
Fast learning and efficient
Bilingual
Conflict management and
resolution
Word, Excel and Power point
management.
Post graduated Business
Administration with emphasis in
Banking and Finance
Universidad Hispanoamericana
de Costa Rica
2014 - 2018
Office Applications Operator,
2018
English Advanced 2018
Customer service
Teleperformance Bogotá D.C. 2019 - 2021
Sales and customer service agent for Capital One bank credit cards.
Solving problems and handling difficult clients while seeking effective solutions.
I am a post graduate in Business Administration, during the last 4 years I have had the opportunity to develop great communication skills in the area of customer service and at a business level through teamwork and supervision of teams in the call center area, encouraging co-workers and teams in charge to develop ideas or ways to have a better quality of service in the company. I consider myself a decisive, efficient person motivated by constant learning. Currently, I am looking for a full-time job that allows me to continue expanding my capabilities in the administrative and customer service area
L A N G U A G E S
English (Advanced): Advanced-
level proficiency in spoken and
written English.
Spanish (Native): Native-level
proficiency in spoken and
written Spanish.
M A R G Y R O M E R O
P O S T G R A D U A T E N B U S I N E S S A D M I N I S T R A T I O N W I T H E M P H A S I S I N B A N K I N G A N D F I N A N C E Concentrix Costa Rica 2021 - 2022
Sales, retentions, and customer service agent for Goldman Sachs bank credit cards.
Chats agent handling more than 8 chats at the same time and C E R T I F I C A T I O N S multitasking with the bank’s system and customer’s apps. Capelli Sports Center June 2023 - September 2023 Teamwork and leadership in achieving goals.
Logo printing with irons on shorts shirts and sports jackets. Generate reports of sports teams carried out during the day. Production
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