ANNA DITULLIO

814-***-**** ad1fcn@r.postjobfree.com

Skills Summary

Looking to expand my career in Customer Service (CSR) and/or Customer Service Management

Education

H.S. Diploma/Strong Vincent High school Class of 2005.

Experience

Turn 5

Customer Service Representative (CSR) February 2022 - April 2023

Parent Company for American Muscle and Extreme Terrain.

Worked Remotely in a fast-paced call center environment and supported car enthusiasts with purchasing parts for their most prized Mustang, F-150, JEEP.

Entered and processed order/returns.

Answered questions/educated customers, providing purchasing suggestions when necessary.

Customer Merchandising Operation Specialist II (Promoted) April 2023 – June 2023

Work within budget to achieve company goals.

Manage Inventory

Ensuring the correct ordering of supplies

Collaborating with suppliers, manufactures and retailers to ensure proper execution of merchandising parts.

UPMC Hamot Hospital

UPMC Medicare Concierge / September 2020 – January 2021

Health customers find doctors or other providers.

Assisted customers to get answers to benefit questions and explain to the customer how their l health benefits work.

Check to see if a prescription drug is covered.

Advise customers of healthcare costs and answer benefit questions.

Schedule doctor and preventive care appointments.

Prepared letters, memos and reports scheduled and coordinated internal and external appointments, calendars and meetings.

Supported all department personnel with duties including answering phones, taking messages, copying, filing and faxing.

Verified patients' insurance benefits, eligibility and deductibles. Determined prior authorizations for medical equipment. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. Precisely evaluated and verified benefits and eligibility.

Age In Place Home Care

Home Health Care / September 2018 – May 2021

Supported patients by providing housekeeping and laundry services.

Assisted patients by providing personal services such as bathing, dressing, and grooming.

Assisted clients with emotional support: Being a stable companion and supporter in all matters of personal health related to illness and emotional care.

Health Monitoring: following a care plan and noticing any changes in the individual's health including recording and reporting any differences.

Sutherland Global Services

Gaming Specialist / September 2015 – September 2016

Worked remotely (Average 12-hour days, 6 days a week)

Maintained productivity standards and met agreed upon objectives.

Handled multiple tasks simultaneously including offline and special project work.

Experience in using Microsoft Office Suite.

Experience in recognizing and responding to customer needs for repairs of Xbox consoles and 3rd party devices.

Handled “back-to-back” call volume while coding in ABS format.

Bluestem Brands

Customer Care Order Representative / June 2012 – January 2013

(Returned September 2015 – December 2016)

Utilized computer order entry systems to enter and verify customers' orders information. Answered customer service questions and refers more complicated customer service questions to customer service area.

Maintained departmental sales goals through successful offers and sales of credit cards, and various brand programs, including Go Together, Customers Choice, Special Offers, Protection Plus and Save the Sale

Assisted the customer in product and size selection and answered basic questions regarding pricing and merchandise.

Utilized scripts as provided.

Maintain departmental productivity and attendance requirements.

2

Worked remotely and in call center.

Acknowledgments

Proficient with Microsoft Office 365, Microsoft Excel, Microsoft Word, Outlook and PowerPoint.

3

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