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Customer Service Assistant Manager

Location:
Chandler, AZ
Posted:
November 24, 2023

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Resume:

Shannon Graham

Tempe, AZ ad1fb9@r.postjobfree.com 575-***-****

Work Experience

Production Lead, Pepsi Bottling Company Jan 2021 - Present

● Manages machine operations for four production lines resulting in less downtime and a 5% increase in production

● Leads 20 staff members on production floor in manufacturing, safety, and equipment best practices to ensure team productivity and maintain high standards for a safe work environment

● Evaluates manufacturing data with safety committee to developed improved safety processes and install more safety equipment on production floor

Assistant Manager, Circle K Oct 2018 - Jan 2021

● Ensured proper opening and closing procedures for store each day to maintain store cleanliness, upkeep of machines, and well-stocked inventory

● Maintained payroll, schedule, and employee improvement processes for store team to ensure store operated successfully with full staff

● Created positive interactions with customers and resolved customer service issues resulting in improved customer satisfaction

Bus Driver, Lordsburg Municipal Schools May 2019 - Jan 2021

● Maintained a safe, respectful environment on the bus for 60+ students and regularly held bus evacuation drills

● Communicated behavior issues to school administrators and completed accompanying documentation for behavior incident reports

● Completed daily inspections for bus brakes, doors, windows, tires, and other general maintenance inspection points

Education

Medical Office Assistant Certification, Kaplan College - San Diego, CA Completed June 2002

High School Diploma, Vista High School - Vista, CA Completed June 1996

Skills

● Proficient in Krones Variopac systems

● Proficient in Hartness Packaging systems

● Understand PTS,NIS, and DVC software



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