Call Center Operations Manager

+1-470-***-****

***********@*****.***

Fairburn,GA

Briana

Law

Career Objective Education

Language

Personal Info Expertise Highlights

Professional Experience

Walmart Call Center

Operations Manager

2019 – Present

Key tasks:

Made sure sufficient call center coverage to attain service level targets, involving scheduling, resourcing, and recruitment initiatives Built a team environment that nurtures growth and the willingness to help others Responsible for the total quality member experience through teaching, coaching, and technical development of call center personnel for exceptional service delivery Highly self-motivated to consistently

improve skills and grow professionally

Call Center Manager with over 4-year

experience in planning and performing

call center strategies and operations.

Trained in improving systems and

processes, as well as managing

personnel.

High School Diploma

2017

Benjamin Banneker High School

Technical Support

Human Resources

Polite, professional phone voice

Coaching

Customer Service

Leadership

English

CALL CENTER MANAGER

Contact this candidate