Human Resources Customer Service

Jiwan Kaur

+1-204-***-**** ************@*****.*** 111 Verona Dr. Postal Code, R2P 2R9

Professional Profile

I am an adaptive learner who thrives in challenging situations and absolutely loves to working, even as a volunteer. Ultra-organized person and quick to help teammates work through challenges with patience and skill. Quick to take initiative, slow to place blame, and very interested in making my workplace a healthy and safe place for all. Keen to always be developing and building soft and hard skills, have the ability to operate smoothly in any type of high-stress situation, and love learning new processes. In all my past roles I was highly organized and initiated conversations to ensure all tasks were completed well and quickly. I work well in both team settings and individually. I am flexible with my schedule and have no problem working evenings and weekends. Work Experience

Human Resources Management Manager, Kruse Auto Body, Canada (March 2023- Oct.2023)

• Develop and implement HR strategies and initiatives aligned with the overall business strategy

• Bridge management and employee relations by addressing demands, grievances or other issues

• Manage the recruitment and selection process

• Support current and future business needs through the development, engagement, motivation and preservation of human capital

• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

• Nurture a positive working environment

• Maintain pay plan and benefits program

• Assess training needs to apply and monitor training programs

• Ensure legal compliance throughout human resource management Customer Service Representative, Walmart, Canada (June 2022 – April 2023)

• Facilitate customer availability to store merchandise by stocking products and maintaining neat aisles

• Prepare sales floor displays for the store opening

• Complete live unloading of all the merchandise and stocking them in the designated areas

• Label and place merchandise in the backroom bins/stocking

• Contributes to a safe, clean and hazard free work environment through adherence to company policy and procedures

• Complete safety sweep logs and ensure displays and fixtures are secure Accountant, Bharat Hospital, India (July 2021-Oct 2021)

• Recording and reporting financial transactions, such as revenue and expenses, to different accounts.

• Handling money transfers.

• Carrying out routine banking tasks.

• Generating a range of financial reports.

• Reconciling reports with records held by external parties, including bank statements. The Customer sales Representative, Axis Bank-Designation: (Jan. 2021- June.2021)

• Identify and assess customers needs to achieve.

• Provide accurate, valid and complete information by using the right methods/tools.

• handling customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents. Tierra Agrotech Private limited -Designation: Assistant Supervisor and Supervisor (Sep.2013-Dec. 2020)

• Managing work flow.

• Training new hires

• Creating and managing team schedules.

• Reporting to HR and senior management.

• Evaluating performance and providing feedback.

• Identifying and applying career advancement opportunities, Help to resolve employees issues and disputes.

Education

Human Resource Management Diploma June,2022 – January 2023 Robertson College, Winnipeg, MB

Masters in English March 2018- March 2019

Punjabi University Patiala, India

Masters in Political Science March 2015- March 2016 Punjabi University Patiala, India

Masters in Economics

Punjabi University Patiala, India March 2020- April 2022 Bachelor Of Arts

Punjabi University Patiala, India April 2011–April 2013 Languages & Skills

• Good command over; English, Hindi & Punjabi

• Good at computer programing, communication, time management, organization, team work, leadership, motivating others, decision-making, managing conflicts, Being able to understand and empathize with others.

References

• Katherine Hellmuth (Employment Specialist International) Contact no. 204-***-****, 431-388- 8205

Gmail- *********.********@****************.**

• Rhys Williams (Active Social Worker& Educationist), Gmail. ********.*****@*****.***

• James Denike (Former employee at Walmart and A&W) Contact No. 204-***-****, Gmail. *************@*****.**

• Kalpana M. (employees at Winners and Walmart) Contact NO. 204-***-**** Availability: Open, 8am-11pm (Mon-Sun.)

Contact this candidate