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Customer Service Process Improvement

Location:
Queens, NY
Posted:
November 25, 2023

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Resume:

Ashley Metro

**th **-** Street Phone: 512-***-****

Astoria, New York Email: ad1f9d@r.postjobfree.com

Talent for cultivating relationships with customer base. Skilled in adapting quickly to new and changing environments. Proven leader who responds to challenges with confidence, determination, and focus.

Areas Of Expertise

●Bartending

●Serving

●Relationship Building

●Leadership

●Hostessing

●Creative Problem Solving

●Customer Service

●Sales and Marketing

●Community Partnerships

●Process Improvement

Professional Experience

Current position

Ethyls Bar New York

Bartender / Server

January 2022- present

My responsibilities encompass a diverse range of tasks, including the artful crafting and serving of beverages, meticulous maintenance of a clean and organized bar area, and the delivery of exceptional customer service. I am also well-versed in handling cash transactions, verifying IDs for legal drinking age compliance, and ensuring a safe and enjoyable atmosphere by monitoring guest behavior.

Native Hostel Austin TX

Bartender/ Server

March 2021- December 2022

Reference- Matthew T, Manager 505-***-****

My role entailed crafting and serving a wide range of beverages, maintaining a clean and organized bar area, and providing top-notch customer service. This position demanded excellent multitasking, effective communication, and meticulous attention to detail. Additionally, I handled cash transactions, enforced age restrictions, and monitored guest behavior for a safe and enjoyable atmosphere. My unwavering commitment to customer satisfaction and teamwork was pivotal in creating memorable dining and drinking experiences, making me a valuable asset to the establishment.

Abstract Ideology Austin/Los Angeles/New York 2019-Present

Independent Artist

●Create one of a kind artwork and dynamic installations for collectors.

●Develop non-fungible tokens (NFTs) for galleries, showrooms, websites, and collectors.

●Collaborate with other high level artists in implementing installation projects and artwork.

●Plan and manage multiple concurrent complex projects.

●Drive projects forward amid stalling forces.

●Manage multiple stakeholders, while aligning on common goals and communicating risks.

●Work with various galleries and showrooms all over the United States and communicated and completed shows efficiently under pressure and time restraint.

●Deliver various speeches and presentations about the art world and NFTs.

●Design a new alternative clothing brand that celebrates self-expressions and individuality.

●Market and promote unique clothing, artwork, and NFTs through websites, art publications, galleries, and showrooms.

Representation

●Abstractideology.com

●West Chelsea Contemporary

●Soco Modern

●Patrick Jones Gallery

●LaLa Land Gallery

●New Gallery

●Youth Rampage

Hotel Zaza / Cocktail Waitress

August 2019 - December 2019, Austin Texas

●Greeting and seating guests in the cocktail lounge area

●Taking and serving drink orders accurately and efficiently

●Maintaining a clean and organized work station and bar area

●Preparing and serving a variety of cocktails and non-alcoholic beverages

●Checking identification to ensure guests are of legal drinking age

●Interacting with guests in a friendly and professional manner

●Resolving any customer complaints or issues in a timely and appropriate manner

●Assisting bartenders as needed

●Handling cash, credit card, and room charge transactions accurately

●Following all hotel and beverage service policies and procedures

●Maintaining a thorough knowledge of menu offerings, drink recipes, and promotions

●Assisting with setup and breakdown of events or special functions as needed

●Maintaining a safe and secure environment for guests and colleagues.

Aquarium Bar/ Server. Bartender

January 2019 - May 2019, Austin Texas

●Greeted guests and encouraged a fun lighthearted environment where guests could feel comfortable and enjoy their time

●Checking identification to ensure guests are of legal drinking age

●Sold shots with cash and other ways of electronic payment and gave the bar $100 for every completed trey sold

●Sold liquor bottles with tables for the guests to enjoy the night

●Hosted special parties and events catering to every groups special requests

●Helped bus drinks and clean tables throughout and at the end of the night

●Disinfected drinks and drink stations as well as tables at the end of the night

Bar 512/ Server, Bartender

May 2018- February 2019 Austin Texas

●Greeted guests and encouraged a fun lighthearted environment where guests could feel comfortable and enjoy their time

●Sold shots with cash and other ways of electronic payment and gave the bar $100 for every completed trey sold

●Sold liquor bottles with tables for the guests to enjoy the night

●Hosted special parties and events catering to every groups special requests

●Helped bus drinks and clean tables throughout and at the end of the night

●Disinfected drinks and drink stations as well as tables at the end of the night

Flower Child/ Server

April 2017- November 2017 Austin Texas

●Greeted guests with a welcoming greeting and had patience with explaining the menu and help accommodate any allergies and food restrictions

●Fulfilled daily tasks to open and close the restaurant with precision and attention to detail

●Ensured cleanliness by washing hands after every interaction with any duties or surfaces that could hold bacteria

●Made sure any orders were taken to the appropriate tables in a timely fashion

●Helped bus and clean any tables that needed to be cleaned

●Organized food and prep lemonades and iced drinks for the day

●Cleaned the restaurant after closing by mopping, sweeping and disinfecting all surfaces that had any interaction with humans or food.

Daily Juice/ Server

February 2016- August 2016, Austin Texas

●Greet guests and patrons with a smile

●Made juices, smoothies, açaí bowls, avocado toasts and more quickly and efficiently

●Cleaned and fulfilled daily work in an organized fashion

●Ensured neatness and cleanliness of all the stations

Education, Training & Skills

Austin Community College, Austin, TX 2017-2019

Vandergrift High School, Austin TX High School Diploma, 2018

Computer Skills: Windows; Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, and Outlook); Visio, Adobe



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