Customer Service Process Improvement

Ashley Metro

**th **-** Street Phone: 512-***-****

Astoria, New York Email: *******************@*****.***

Talent for cultivating relationships with customer base. Skilled in adapting quickly to new and changing environments. Proven leader who responds to challenges with confidence, determination, and focus.

Areas Of Expertise

●Bartending

●Serving

●Relationship Building

●Leadership

●Hostessing

●Creative Problem Solving

●Customer Service

●Sales and Marketing

●Community Partnerships

●Process Improvement

Professional Experience

Current position

Ethyls Bar New York

Bartender / Server

January 2022- present

My responsibilities encompass a diverse range of tasks, including the artful crafting and serving of beverages, meticulous maintenance of a clean and organized bar area, and the delivery of exceptional customer service. I am also well-versed in handling cash transactions, verifying IDs for legal drinking age compliance, and ensuring a safe and enjoyable atmosphere by monitoring guest behavior.

Native Hostel Austin TX

Bartender/ Server

March 2021- December 2022

Reference- Matthew T, Manager 505-***-****

My role entailed crafting and serving a wide range of beverages, maintaining a clean and organized bar area, and providing top-notch customer service. This position demanded excellent multitasking, effective communication, and meticulous attention to detail. Additionally, I handled cash transactions, enforced age restrictions, and monitored guest behavior for a safe and enjoyable atmosphere. My unwavering commitment to customer satisfaction and teamwork was pivotal in creating memorable dining and drinking experiences, making me a valuable asset to the establishment.

Abstract Ideology Austin/Los Angeles/New York 2019-Present

Independent Artist

●Create one of a kind artwork and dynamic installations for collectors.

●Develop non-fungible tokens (NFTs) for galleries, showrooms, websites, and collectors.

●Collaborate with other high level artists in implementing installation projects and artwork.

●Plan and manage multiple concurrent complex projects.

●Drive projects forward amid stalling forces.

●Manage multiple stakeholders, while aligning on common goals and communicating risks.

●Work with various galleries and showrooms all over the United States and communicated and completed shows efficiently under pressure and time restraint.

●Deliver various speeches and presentations about the art world and NFTs.

●Design a new alternative clothing brand that celebrates self-expressions and individuality.

●Market and promote unique clothing, artwork, and NFTs through websites, art publications, galleries, and showrooms.

Representation

●Abstractideology.com

●West Chelsea Contemporary

●Soco Modern

●Patrick Jones Gallery

●LaLa Land Gallery

●New Gallery

●Youth Rampage

Hotel Zaza / Cocktail Waitress

August 2019 - December 2019, Austin Texas

●Greeting and seating guests in the cocktail lounge area

●Taking and serving drink orders accurately and efficiently

●Maintaining a clean and organized work station and bar area

●Preparing and serving a variety of cocktails and non-alcoholic beverages

●Checking identification to ensure guests are of legal drinking age

●Interacting with guests in a friendly and professional manner

●Resolving any customer complaints or issues in a timely and appropriate manner

●Assisting bartenders as needed

●Handling cash, credit card, and room charge transactions accurately

●Following all hotel and beverage service policies and procedures

●Maintaining a thorough knowledge of menu offerings, drink recipes, and promotions

●Assisting with setup and breakdown of events or special functions as needed

●Maintaining a safe and secure environment for guests and colleagues.

Aquarium Bar/ Server. Bartender

January 2019 - May 2019, Austin Texas

●Greeted guests and encouraged a fun lighthearted environment where guests could feel comfortable and enjoy their time

●Checking identification to ensure guests are of legal drinking age

●Sold shots with cash and other ways of electronic payment and gave the bar $100 for every completed trey sold

●Sold liquor bottles with tables for the guests to enjoy the night

●Hosted special parties and events catering to every groups special requests

●Helped bus drinks and clean tables throughout and at the end of the night

●Disinfected drinks and drink stations as well as tables at the end of the night

Bar 512/ Server, Bartender

May 2018- February 2019 Austin Texas

●Greeted guests and encouraged a fun lighthearted environment where guests could feel comfortable and enjoy their time

●Sold shots with cash and other ways of electronic payment and gave the bar $100 for every completed trey sold

●Sold liquor bottles with tables for the guests to enjoy the night

●Hosted special parties and events catering to every groups special requests

●Helped bus drinks and clean tables throughout and at the end of the night

●Disinfected drinks and drink stations as well as tables at the end of the night

Flower Child/ Server

April 2017- November 2017 Austin Texas

●Greeted guests with a welcoming greeting and had patience with explaining the menu and help accommodate any allergies and food restrictions

●Fulfilled daily tasks to open and close the restaurant with precision and attention to detail

●Ensured cleanliness by washing hands after every interaction with any duties or surfaces that could hold bacteria

●Made sure any orders were taken to the appropriate tables in a timely fashion

●Helped bus and clean any tables that needed to be cleaned

●Organized food and prep lemonades and iced drinks for the day

●Cleaned the restaurant after closing by mopping, sweeping and disinfecting all surfaces that had any interaction with humans or food.

Daily Juice/ Server

February 2016- August 2016, Austin Texas

●Greet guests and patrons with a smile

●Made juices, smoothies, açaí bowls, avocado toasts and more quickly and efficiently

●Cleaned and fulfilled daily work in an organized fashion

●Ensured neatness and cleanliness of all the stations

Education, Training & Skills

Austin Community College, Austin, TX 2017-2019

Vandergrift High School, Austin TX High School Diploma, 2018

Computer Skills: Windows; Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, and Outlook); Visio, Adobe

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