Customer Service Key Holder

Edward Deon

Puyallup, WA, ***** +1-909-***-****

******@*****.***

A lifetime of creative problem solving and customer service.

EXPERIENCE

Sales Aug 2020 - Present

Sunset Kia, Auburn, WA

Sales

Sunset Kia

August 2020 to Present

* Assisting customers find the vehicle that best suits their

needs

* Follow up with customers by phone

* Teach customers and coworkers and how to use the infotainment

system in the vehicles

* Manage the Customer Service Index scores

* Keep track of incoming vehicles

* Liaison between the sales and service departments

Parts Counter Person Jun 2020 - Aug 2020

Korum Hyumdai

* Assist technicians and retail customers find needed parts

* Key Holder

* Close the department at night

Parts Advisor Jan 2020 - Mar 2020

Car Pros Hyundai, Renton, WA

Assist technicians and retail customers find needed parts

Sales/Sales Lead Jul 2017 - Dec 2019

Road Runner Sports, Kent, WA

* Key holder

* Close the store

* Fit and assist the customer find the correct shoe for them

Kent Feb 2014 - Dec 2020

Home Dad, Kent, WA

eCommerce / Sales Support Jan 2005 - Feb 2014

Interamerican Motor Corp, Orange, CA

* Lead role with two phone support personnel; Kirkland, WA

* SAP software conversion Implementation Testing;

* End-user Training for SAP software;

* Create and maintain logins for eCommerce partners and

customers;

* Troubleshoot problems with customers' eCommerce systems;

* Assist sales and customers with technical questions;

* Liaison between programmers and sales department;

* Translate customers' needs into business requirements for

programmers;

* Assist sales with order entry and customer support.

EDUCATION

Jun 2012

Chaffey College

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