Customer Service Representative

Dawn Heidi Kasper

801-***-**** *****.******.**@*****.***

Professional Summary

Accomplished customer service expert committed to quality service. Ethical and professional. Seeking to assist a new customer service department in creating and reaching service goals.

Leader in customer care with proven results. Friendly and upbeat. Interested in taking on a management position.

Skills

Time management Clear oral and written language English Complaint resolution Customer satisfaction Problem solving Positive attitude Leadership

Team player

Education

BA Education - Idaho State University, Pocatello ID August 1996 Dean's List

State of Idaho Teaching Certificate K-8

K-12 Teaching License

Reading Endorsement K-12

Member of State Teacher Association

Brigham Young University-Idaho, Rexburg ID January 1988

Experience

Customer Service Agent-Purple Mattress Alpine, UT

Acknowledged customer issues and resolved their problems quickly and efficiently

Customer Service Agent- American Express-Working Capital Terms

Internal Support Group Customer Service Agent - General Dynamics Information

August 2013 - January 2019 Technology, Sandy UT

Acknowledged customer issues and resolved their problems quickly and efficiently.

Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.

Evaluated the customers' needs and provided service options to meet their requirements.

Greeted customers and offered them assistance where possible.

Customer Service Agent - The Results Companies, Provo UT May 2010 - June 2013 Contracts: Sirius XM Radio and Discover Card

Middle School Teacher - Meridian School District (West Ada), Meridian ID September 2003 - September 2009

Designed engaging and interactive lesson plans and clearly

defined learning goals and objectives.

Established and maintained high standards of student behavior.

Attended staff development programs, curriculum development meetings, and in-services.

Evaluated students' progress towards learning objectives, expectations and goals by grading assignments and conducting routine assessments like quizzes and tests.

Maintained comprehensive student records, including attendance, grades, and academic work. Modeled classroom procedures and expectations to demonstrate appropriate social and interpersonal behavior.

Met with parents to discuss students' progress, problems and expectations.

Participated in student and parent activities such as PTA, student clubs and extracurricular activities.

Middle School Teacher - Jefferson School District 252, Rigby ID June 2003 - June 2004 see earlier job description

Elementary And Middle School Teacher - West Jefferson School District, September 2000 - September 2003 Terreton ID

see previous job description

Awards

Idaho's Technology in the Classroom

State of Idaho's Governor's Innovative Teacher Award

Contact this candidate